User support for students

IT issues?

You may contact IT user support in several ways:

• Register an issue: UiBhjelp
• Chat with us: itchat.uib.no (8:30 am-3:30 pm all workdays)
• Call us (+47) 55 58 47 00 During the closure of UiB campus our telephone hours are extended: 8 am to 6 pm (08:00-18:00).

• Self service Check out it.uib.no for information concerning UiBs IT-services.
• The most essential IT-services for students can be found on the page User support for students.

Meet IT user support at these following locations

The number refers to the campus map below. Click the link for MazeMap reference!

Arts and Humanities Library	37 Haakon Sheteligs plass 7	9 am-4 pm Mon.-Fri.
Faculty of Law	44 Jusbygget, 6. floor, room 638 near the Info center	10 am-3 pm Mon.-Fri.
Bibliotek for samfunnsvitenskap og musikk	18 Fosswinckels gate 14, 2. floor	10 am-3 pm Mon.-Fri.
Mathematics and Natural Sciences Library	8 Realfagbygget, near the south entrance, vis-a-vis the coffee bar	10 am-3 pm Mon.-Fri.
Medical Library	B BB-bygget, 3. floor, room 3A112F	10 am-3 pm Mon.-Fri.
Faculty for Arts, Music and Design	KMD-bygget, Møllendalsveien 61, 1. floor, information	8 am-5 pm, Mon., Wed. and Fri.

'Duringthe summer holidays (ca 8 weeks) the IT assistants are off work. User support will not be fully operative during the first few weeks of the autumn term 2018. Please contact the IT Service Desk BRITA.

What the IT-assistants can help you with

• Questions about IT issues concerning your studies
• All issues concerning PC labs, student printers and UiB's IT services
• Connecting private computers to the wireless network and printing services
• Basic help with Mitt UiB, Webmail, Sebra and standard software
• Help with computers managed by the IT department at UiB
• Solve or pass on issues in UiBhjelp
• Supervise the printers (refill toner and paper)

What the IT-assistants will not help you with

• Private computer equipment, other than connecting it to UiBs VPN network or using UiBs IT services
• Questions not assosiated with UiBs IT services, such as study guidance - though we may be able to direct you to other offices.