User support for students

IT issues?

• The IT-assistants will primarily provide support to students. The location of the IT-assistants are listed below.
• Issue-tracker is used to register and follow up IT issues and questions to the IT- assistants.
• Self service Check out it.uib.no for information concerning UiBs IT-services.
• The more essential IT-services for students can be found on this page.

Find an IT-assistant at these following locations

Faculty	Map key/legend (See map below)	Address	Room Number	Opening hours
Faculty of Humanities	40	Sydnesplass 7	HF-bygget, floor 1, room 119a	0800-1800 mon.- fri.
The Arts and Humanities Library	37	Haakon Sheteligs plass 7	Haakon Sheteligs plass 7, room 124	0800-1700 mon.-fri.
Faculty of Law	44	Magnus Lagabøtes plass 1	The Foyer, floor 6, room 638 at the Information center	0800-1800 mon.- fri.
Faculty of Arts, Music and Design		Møllendalsveien 61	Office location will be announced	Opening hours will be announced
Faculty of Social Sciences	23	Professor Keysers gate 1	Ulrike Pihls house, floor four, room 412	0800 - 2000 mon.-fri. 1000-1800 sat. 1200-1900 sun.
The Social Sciences Library	18	Fosswinckels gate 14	Floor 2, room X	0800-1700 mon.-fri.
Faculty of Psychology	22	Christiesgt. 12	Bjørn Christiansens hus, floor one, room 105	0800-1800 mon.-fri.
Faculty of Math. and Nat. Sc.	8	Allégt.41	Realfagbygget, room UF5b	0800-1800 mon.-fri.
Faculty of Math. and Nat. Sc.	1	Thormøhlensgt. 55	HIB, room 103N1 (within Datalab/Faklab 4)	0800-1800 mon.-fri.
Faculty of Medicine.	B	Jonas Lies vei 91	BB-building, library, floor 3, room 3A112F	0800-1800 mon.-fri.
Faculty of Medicine	E	Årstadveien 21	Odontologibygget, Information center, floor 3, room D03.523	0800-1800 mon.-fri.
Faculty of Medicine	D	Haukelandsveien 28	Armauer Hansens hus, floor 3, room 104	0800-1800 mon.-fri.

What the IT-assistants can help you with

• Questions about IT issues concerning your studies
• All issues concerning PC labs, student printers and UiB's IT services
• Connecting private computers to the wireless network and printing services
• Basic help with Mitt UiB, Webmail, Sebra and standard software
• Help with computers managed by the IT department at UiB
• Solve or pass on issues in Issue-tracker
• Supervise the printers (refill toner and paper)

What the IT-assistants will not help you with

• Private computer equipment, other than connecting it to UiBs VPN network or using UiBs IT services
• Study guidance
• Support by telephone
• Questions not assosiated with UiBs IT services