User support for students: Difference between revisions

From IThelp
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== IT issues? ==
== IT issues? ==


*'''The IT-assistants''' will primarily provide support to students. Where the IT-assistants are located is listed further down on this page.
*'''The IT-assistants''' will primarily provide support to students. The location of the IT-assistants are listed below.
*'''Issue-tracker''' is used to [https://bs.uib.no register and follow up IT issues and questions] to the IT- assistants
*'''Issue-tracker''' is used to [https://bs.uib.no register and follow up IT issues and questions] to the IT- assistants
*'''Self service''' Check out the [https://it.uib.no/ it.uib.no] web pages for information concerning UiB IT-services.
*'''Self service''' Check out  [https://it.uib.no/ it.uib.no] for information concerning UiBs IT-services.


==Find an IT-assistant at these following locations==
==Find an IT-assistant at these following locations==

Revision as of 09:29, 7 July 2017

IT issues?

  • The IT-assistants will primarily provide support to students. The location of the IT-assistants are listed below.
  • Issue-tracker is used to register and follow up IT issues and questions to the IT- assistants
  • Self service Check out it.uib.no for information concerning UiBs IT-services.

Find an IT-assistant at these following locations

Faculty Map key/legend
(See map below)
Address Room Number Opening hours
Faculty of Humanities 40 Sydnesplass 7 Main building, room 5, first floor 0800-1800 mon.- fri.
The Arts Library 37 Haakon Sheteligs plass 7 0800-1700 mon.-fri.
Faculty of Law 44 Magnus Lagabøtes plass 1 Main building, Information Centre, room X 0800-1800 mon.- fri.
Faculty of Arts, Music and Design
Faculty of Social Sciences 23 Professor Keysers gate 1 Ulrike Pihls house, fourth floor, room 412 0800 - 2000 mon.-fri.
1000-1800 sat.
1200-1900 sun.
The Social Sciences Library 18 Fosswinckels gate 14 Second floor, room X 0800-1700 mon.-fri.
Faculty of Psychology 22 Christiesgt. 12 Bjørn Christiansens hus, first floor, room 105 0800-1800 mon.-fri.
Faculty of Math. and Nat. Sc. 8 Allégt.41 Realfagbygget, room UF5b 0800-1800 mon.-fri.
Faculty of Math. and Nat. Sc. 1 Thormøhlensgt. 55 HIB, room 103N1 (beyond room 102N1) 0800-1800 mon.-fri.
Faculty of Med. & Dent. And Fac. of Psych. B BB-building, library 3rd floor, room 3A112F 0800-1800 mon.-fri.
Faculty of Med. & Dent. E Årstadveien 21 room 221 0800-1800 mon.-fri.
Faculty of Med. & Dent. D AHH 0800-1800 mon.-fri.


UiBkart.jpg

What the IT-assistants can help you with

  • Questions about IT issues concerning your studies
  • All issues about PC labs, student printers and UiB's IT services
  • Connecting private computers to the wireless network and printing services
  • Basic help with My Space, Webmail, Sebra and standard software
  • Help with computers managed by the IT department at UiB
  • Solve or pass on issues in Issue-tracker
  • Supervise the printers (refill toner and paper)


What the IT-assistants will not help you with

  • Private computer equipment, other than connecting it to UiB's VPN network or using UiB's IT services
  • Study guidance
  • Support by telephone
  • Questions not assosiated with UiB IT services
  • Issues that require administrator rights on a UiB computer