Support for employees: Difference between revisions

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'''IT support for employees''' at UiB and Unifob is provided by BRITA, the IT departments service desk for employees.  
'''IT support for employees''' at UiB and Unifob is provided by BRITA, the IT departments service desk for employees.  


We recommend navigating or searching for a solution to your problem or question.


Please also note our [[service declaration]].




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* answering or forwarding questions or requests regarding UiB IT services
* answering or forwarding questions or requests regarding UiB IT services


See the [[service declaration]] for details.
See the [[service declaration]] for full details.


[[Category:Support]]
[[Category:Support]]

Revision as of 15:47, 2 March 2010

IT support for employees at UiB and Unifob is provided by BRITA, the IT departments service desk for employees.

We recommend navigating or searching for a solution to your problem or question.

Please also note our service declaration.


Contact information

  • Call us at (+47) 55 58 47 00 (8:00 - 15:45)


Before calling

Before you call our service desk we ask you to have this information available:

  • Your UiB user name
  • Your computer's name and IP adress: (for users with UiB Windows computers: Start - Support - Show Computer Info)
  • Your computer's IP adress can also be found in the footer of tjinfo.uib.no
  • The issue number, if you already have an issue for the same problem


What is BRITA

The name BRITA is an abbreviation of Norwegian for:

User support (brukerstøtte) from the IT department (IT-avdelingen) for employees (ansatte).

The services from BRITA include:

  • support on UiB technical equipment
  • installation or reinstallation of UiB PCs
  • adding available software on UiB PCs
  • answering or forwarding questions or requests regarding UiB IT services

See the service declaration for full details.