User support

Under construction! This article is under construction! The article might exist in norwegian. Look for a language link in the left margin. Last update: 2.03.2010 by Edpjm

Authoritative information! The content of this page is validated by the IT department at the University of Bergen..

The IT department provides support for standardized IT services to students and staff, as well as guest lecturers in classrooms.

• Employees
• Students
• Visitors
• Teaching rooms

• User manuals
• Ofte stilte spørsmål
• A-Z, IT at UiB from A to Z
• All support pages

If you are not able to find a solution to your IT problem / question on the web:

• Students may contact PC helpers at the faculty's PC rooms or register an issue at https://bs.uib.no.
• http://studentportal.uib.no/?mode=show_page&link_id=770&toplink_id=571

• Employees may call Brita at (555) 84700 or register an issue in https://bs.uib.no.

Original text (with some small changes):

Support

If you do not find the IT help or information you need in our web pages, you may contact our user support.

Please also note our service declaration.

Students

Students may report user support requests in two ways:

PC helpers at UiB's PC rooms: For information (in Norwegian) about PC rooms, try the link in the bottom right menu in the IT information in UiBs public student portal. or Web: http:// bs.uib.no.

Employees

Employees may contact our service desk BRITA:

• web: http:// bs.uib.no

or

• phone: +47 55 58 47 00

Note: Before you call our service desk we ask you to have this information available:

• Your UiB user name
• Your computer's name: (hint for users with UiB Windows computers: START - SUPPORT - SHOW COMPUTER INFO)
• Your computers IP adress: Check out: http://www.whatismyip.com
• If you have already an issue for the same problem, please report the issue number from last contact with us.