User support for students

IT issues?

• The IT-assistants will primarily provide support to students. Where the IT-assistants are located is listed further down on this page.
• Issue-tracker is used to register and follow up IT issues and questions to the IT- assistans
• Help yourself to the graetest extent possible by searhing the pages at IT-help.

Here you find the IT-assistants

You find reference in bold (numbers and letters) to the map below the table.

Faculty of Humanities	40 HF-building, room 5 in ground floor, Sydnesplass 7	Kl. 8-18 mon.-fri.
The Arts Library	37 Haakon Sheteligs plass 7	Kl. 8-17 mon.-fri.
Faculty of Law	44 Information Centre Magnus Lagabøtes plass 1	Kl. 8-18 mon.-fri.
Faculty of Social Sciences	23 Ulrike Pihls house, room 412 Professor Keysers gate 1	Kl. 8-20 mon.-fri. Kl. 10-18 sat. Kl. 12-19 sun.
The Social Sciences Library	18 Fosswinckels gate 14	Kl. 8-17 mon.-fri.
Faculty og Math. and Nat. Sc.	8 Realfagbygget, room 1015/1C3d Allégt.41	Kl. 8-18 mon.-fri.
Fac. of Math. and Nat. Sc.	1 HIB, room 103N1 (beyond room 102N1) Thormøhlensgt. 55	Kl. 8-18 mon.-fri.
Fac. of Med. & Dent. And Fac. of Psych.	B BB-building, library 3rd floor, room 3A112F	Kl. 8-18 mon.-fri.
Fac. of Med. & Dent.	E Årstadveien 21, room 221	Kl. 8-18 mon.-fri.
Fac. of Med. & Dent.	D AHH	Kl. 8-18 mon.-fri.
Fac. of Psychology	22 Christiesgt. 12, room 005 Temporary room 105	Kl. 8-18 mon.-fri.

What the IT-assistants can help you with

• Questions about IT in your studies
• All issues about PC labs, student printers and UiB's IT services
• Connecting private computers to the wireless network and printing service
• Basic help with My Space, Webmail, Sebra and standard software
• Help with computers managed by the IT department at UiB
• Solve or pass on issues in Issue-tracker
• Supervise the printers (refill toner and paper)

What the IT-assistants will not help you with

• Private computer equipment, other than connecting it to UiB's VPN network or using UiB's IT services
• Study guidance
• Support by telephone
• Questions not assosiated with the IT services
• Issues that require administrator rights on a UiB computer