Pullprint: Difference between revisions

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== Forms of payment and prices ==
== Forms of payment and prices ==


=== Web payment ===
=== Web payment - payprint.uib.no ===
In order to use the PullPrint system, you must have a minimum amount of NOK 1,- deposited on your PayPrint account. Normally you visit http://payprint.uib.no (available when connected to the campus network, or via [[Vpn | VPN]] ), and pay via Visa or MasterCard. This webpage requires authentication with the same user name and password that you would use to log on to Studentportalen.
In order to use the PullPrint system, you must have a minimum amount of NOK 1,- deposited on your print account. Normally you visit http://payprint.uib.no (available when connected to the campus network, or via [[Vpn | VPN]] ), and pay with Visa or MasterCard. This webpage requires authentication with the same user name and password that you would use to log on to Studentportalen.


=== Cash payment ===
=== Cash payment ===
Optionally you can deposit cash to your PayPrint account at one of the following places:
Optionally you can deposit cash to your PayPrint account at one of the following places:
*Information desk at the Arts and Humanities Library, Haakon Sheteligs plass 7
*Cash deposit machine at the Arts and Humanities Library, Haakon Sheteligs plass 7
 
*Information desk at the Science Library, Johannes Brunsgt. 12
*Information desk at the Science Library, Johannes Brunsgt. 12
*Cash deposit machine at the Medical Library, Jonas Lies vei 91
*Cash deposit machine at the Medical Library, Jonas Lies vei 91
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== Prices for students ==
=== Prices for students ===


The prices are in Norwegian kroner (NOK). Both paper sheets and prints are charged. If the back side of a sheet is blank, this will be counted as a single-page. All pages printed with color will be charged the price for color print. Pages printed without color will be charged as black / white.
The prices are in Norwegian kroner (NOK). Both paper sheets and prints are charged. If the back side of a sheet is blank, this will be counted as a single-page. All pages printed with color will be charged the price for color print. Pages printed without color will be charged as black / white.
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Students will be granted a 50 page worth (black and white, double-sided) to their print account each year. In practice, this means you get 6,25 NOK for free on your print account each semester.
Students will be granted a 50 page worth (black and white, double-sided) to their print account each year. In practice, this means you get 6,25 NOK for free on your print account each semester.


If you think you have been wrongly charged when printing, please contact the IT department, including precise information about the time and preferrably the name/ID of the printer used, so we can check our log files.


'''Why am I charged with NOK 1,00 when I have just printed one page? Wasn't that supposed to cost  NOK 0,60?!'''
NOTE: Departments will be billed (by the Studentprint project, 221000) if employees use student printers. Prices are listed on the Norwegian version of this page.


The standard is duplex printing. This means that if you have document with some blank lines in the end making it a two page document, you will be charged for two pages. It is therefor smart to delete blank lines or page shifts in the end of the document.


If you still mean you have been wrongly charged, please contact the IT department, including precise information about the time, so we can check our log files.
==== Prices from 1st February 2014 ====
 
NOTE: Departments will be billed (by the Studentprint project, 221000) if employees use the student printers, the prices are listed elsewhere on this page.
 
 
== Prices from 1st February 2014 ==




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|}
|}


=== How to use PayPrint at UiB ===
Please note: current screen shots are from an older version of the web pages, but the procedure is roughly the same.
Go to https://payprint.uib.no.
Type user name and password.
Choose ePay.
[[Image:epay.jpg|border]]
Type desired amount and click Accept.
NOTE! Unused money will not be refunded. It is therefore not advisable to transfer too much money to the print account.
[[Image:sum.jpg|border]]
Type the account information and click OK.
[[Image:krkort.jpg|border]]
A receipt message will appear confirming the transaction has succeeded. You should also receive this information as an email.
[[Image:bekreft.jpg|border]]




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=== Pullprint printer queues ===
=== Pullprint printer queues ===


'''NB! All student printers are of the Ricoh brand, and all campus student computers have the print queue PullPrintRicoh installed. Please use PullPrintRicoh exclusively, when you want to collect your printouts at a Ricoh printer!'''
'''Please note! All student printers are of the Ricoh brand, and all campus student computers have the print queue PullPrintRicoh installed. Please use PullPrintRicoh exclusively, when you want to collect your printouts at a Ricoh printer!'''


Black and white duplex printing is the default, but you may select color and/or simplex if needed.
Black and white duplex printing is the default, but you may select color and/or simplex if needed.




A print queue is the "channel" print jobs are sent through on the way from the PC to the printer. As the name suggests, the queue makes sure that print jobs from different users are sent to the printer in order. In addition, a software called a driver makes the print job ready to be printed. Due to different technical reasons, it isn't possible to send all types of print jobs through the same queue in the Pullprint system.
A print queue is the "channel" print jobs are sent through on the way from the PC to the printer. As the name suggests, the queue makes sure that print jobs from different users are sent to the printer in order. In addition, a software called a driver makes the print job ready to be printed. For technical reasons, it isn't possible to send all types of print jobs through the same queue in the Pullprint system. This is the reason why we have several PullPrint-queues (for each brand of printers). It is not recommended to send print jobs to the HP queues and try to collect them at Ricoh printers and vice versa.


Here are the most used queues and an explanation:
Here are the most used queues and an explanation:
'''Server: pullprint.uib.no'''


{| border="1" style="text-align:center"
{| border="1" style="text-align:center"
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! File type
! File type
|-
|-
| PullPrint
| PullPrintHP
| A4
| '''A4''' / A3
| Black
| '''black'''/color
| HP
| HP
| all*
| all
|-
| PullPrintA3
| A3
| Black
| HP
| all*
|-
|-
| PullPrintColor
| PullPrintHP_PS
| '''A4''' / A3
| '''A4''' / A3
| Colour
| '''black'''/color
| HP
| HP
| all*
| all*
|-
|-
| PullPrintPDF
| PullPrintRicoh
| '''A4''' / A3
| '''A4''' / A3
| Black
| '''black'''/color
| HP
| HP
| PDF
| all
|-
|-
| PullPrintPDFColor
| PullPrintRicoh_PS
| '''A4''' / A3
| '''A4''' / A3
| Colour
| '''black'''/color
| HP
| PDF
|-
| PullPrintRicoh
| '''A4''' / A3
| '''black''' / Colour
| Ricoh
| Ricoh
| all
| all*
|}
|}




 
<nowiki>*</nowiki>                         - all file types can be printed, but PDF files will take a long time. Use the queue PullPrintPDF to print PDF files (Adobe Acrobat).
<nowiki>*</nowiki>                       - all file types can be printed, but PDF files will take a long time. Use the queue PullPrintPDF to print PDF files (Adobe Acrobat).


The bold text represents default values. The other alternatives have to be selected in the properties dialogue for each print job.
The bold text represents default values. The other alternatives have to be selected in the properties dialogue for each print job.
=== Color or black/white ===
If you print a document with color content to \print.uib.no\PullPrint, it will appear black and white, but you will only get charged as such too. Beware that printing black and white to \print.uib.no\PullPrintColor will charge you for a color-print regardless of the color content of the document.


If you have trouble connecting to the printer queues, you can ask an IT-assistant (or [[BRITA]] if you are an employee) or you can register an issue at http://bs.uib.no.
If you have trouble connecting to the printer queues, you can ask an IT-assistant (or [[BRITA]] if you are an employee) or you can register an issue at http://bs.uib.no.
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=== Flexible multifunction printers ===
=== Flexible multifunction printers ===


You can access your prints sent to the above queues (except PullPrintRicoh) from any of the student printers, which all have card readers. On the MFPs (those with a glass top for copy/scan), you may choose which documents to print, delete or retain. Or you can simply choose to print all.
You can access your print jobs sent to the above queues from any printer or multifunction machine (of the correct brand, depending on which queue you used) with a card reader. On the multifunction printers (those with a scanner/glass plate for copy/scan), you may choose which documents to print, delete or retain. Or you can simply choose to print all.




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Print jobs that are not printed out on paper within a few days, are automatically removed, unless marked "Retain". You can also select the retain function on the printers.
Print jobs that are not printed out on paper within a few days, are automatically removed, unless marked "Retain". You can also select the retain function on the printers.


Also employees can view and edit the Pullprint document queue when logging in to http://payprint.uib.no. Employees who are not automatically logged on must put uib\ before the UiB user name. Employees will not see any payment options.
Employees can also view and edit the Pullprint document queue when logging in to http://payprint.uib.no. Employees who are not automatically logged on must put uib\ before the UiB user name. Employees will not see any payment options.


=== Need to stop a started print? ===
=== Need to stop an already started print job? ===
On the multifuncion printers, you can choose which documents to print. However, if you for some reason do not want a started print, you may use the red stop button.
On the multifuncion printers you can choose which documents to print. However, if you for some reason do not want a started print, you may use the red stop button.


At the simple student printers (no scan/copy), there shall be information about how to stop the print.
At the simple student printers (no scan/copy), there should be information on how to stop the print job.


=== If the print fails ===
=== If the print fails ===
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== Copying  ==
== Copying  ==


MFPs connected to PullPrint have a glass plate available for copying documents. To access this operation, swipe your card and choose the Copy button on the display. The price for copying documents is the same as for printing.  
MFPs connected to PullPrint have a glass plate available for copying documents. To access this function, swipe your card and choose the Copy button on the display. The price for copying documents is the same as for printing.  




== Scanning to email  ==  
== Scanning to email  ==  


MFPs can also scan documents. Scanning is basically the same as copying, only that you receive the document in your Email inbox, instead of on paper. Swipe your card as normal, and choose the E-Mail button. By default, the document will be delivered as a pdf-file, but other formats are also available such as jpeg, gif, tiff and so on. Note that even though some MFPs only can print in black and white, they always scan in colour.
MFPs can also scan documents. Scanning is basically the same as copying, only that you receive the document in your E-mail inbox, instead of on paper. Swipe your card as normal, and choose the E-Mail button. By default, the document will be delivered as a pdf-file, but other formats are also available such as jpeg, gif, tiff and so on. Note that even though some MFPs only can print in black and white, they always scan in colour. Please note that the UiB e-mail size limitations apply.


To scan more pages to one single document, choose "More options" and "Job build".
To scan more pages to one single document, choose "More options" and "Job build".
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=== Optical character recognition ===
=== Optical character recognition ===


OCR is a very useful funcion which makes it possible to process text electronically as text. This feature is easily available via Pullprint and multifuncion printers. You simply send the scanned document to ocr@uib.no. [[Optical Character Recognition - OCR|Read more about how to use OCR.]]
OCR is a very useful funcion which makes it possible to process text in scanned documents. This feature is easily available via Pullprint and multifuncion printers. You simply send the scanned document to ocr@uib.no. [[Optical Character Recognition - OCR|Read more about how to use OCR.]]




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== Problems? ==
== Problems? ==


If you have problems with Pullprint or Payprint, please contact an IT-assistant at the computer rooms https://it.uib.no/en/PC-assistants or go to http://bs.uib.no and report your problem there. Employees can contact [[BRITA]].
If you have problems with Pullprint or Payprint, please contact an IT-assistant at the computer labs https://it.uib.no/en/PC-assistants or go to http://bs.uib.no and report your problem there. Employees can contact [[BRITA]].
 
If you have any problems logging on to the printers with your card (e.g. ¿unknown user¿), it is very important that you report your card number (your student card, not your credit card) when reporting the problem. The card number is located in the top right corner on the front of the card.
 
 
== How to use PayPrint at UiB ==
 
Go to https://payprint.uib.no.
 
Type user name and password.
 
Choose ePay.
 
[[Image:epay.jpg|border]]
 
Type desired amount and click Accept.
 
NOTE! Unused money will not be refunded. It is therefore not advisable to transfer too much money to the print account.


[[Image:sum.jpg|border]]
If you have any problems logging on to the printers with your card (e.g. unknown user or other error messages), it is very important that you report your card number (your student card, not your credit card) when reporting the problem. The card number is located in the top right corner on the front of the card. The error message is also very helpful if you make a note of it.


Type the account information and click OK.
[[Image:krkort.jpg|border]]
A receipt message will appear confirming the transaction has succeeded. You should also receive this information as an email.
[[Image:bekreft.jpg|border]]


== Printing from home or private computers on campus  ==
== Printing from home or private computers on campus  ==

Revision as of 09:40, 26 February 2014


About Pullprint

According to a board decision at UiB, all students are required to pay for their prints and copies. Student printers are identified by a card reader, and you swipe your student card to get access. This system is called PullPrint, and it has been deployed on all printers available for students. Pullprint is also used by some employees, among others the whole Faculty of Humanities.

Most of the Pullprint printers are known as MFPs or multifunction printers. They can copy, print and scan to email. Some printers (non-MFPs) do not have the full feature set, as they do not have the glass plate needed for copying and scanning. There is a mix of color and black/white printers, and there is also a mix of A4 and A3 capable printers.


Forms of payment and prices

Web payment - payprint.uib.no

In order to use the PullPrint system, you must have a minimum amount of NOK 1,- deposited on your print account. Normally you visit http://payprint.uib.no (available when connected to the campus network, or via VPN ), and pay with Visa or MasterCard. This webpage requires authentication with the same user name and password that you would use to log on to Studentportalen.

Cash payment

Optionally you can deposit cash to your PayPrint account at one of the following places:

  • Cash deposit machine at the Arts and Humanities Library, Haakon Sheteligs plass 7
  • Information desk at the Science Library, Johannes Brunsgt. 12
  • Cash deposit machine at the Medical Library, Jonas Lies vei 91



Please note that you can not withdraw unused funds from your print account, so do not deposit too much at a time.


The prices for copying and printing are specified below, but scanning is free of charge. Note that you can not scan if you do not have credits in your print account.


Prices for students

The prices are in Norwegian kroner (NOK). Both paper sheets and prints are charged. If the back side of a sheet is blank, this will be counted as a single-page. All pages printed with color will be charged the price for color print. Pages printed without color will be charged as black / white.

For instance, if a three page document with e.g. one colored line on page 3 (and black/white only on the two first) is sent to the printer as A4 double-page color, the two first pages will be charged as double-sided black/white, and the third page will be charged as single-page color, plus the sheets themselves. With the current prices, this should be: 0,20(B/W) + 0,20(B/W) + 1,00(color) + 0,30(sheet) + 0,30(sheet) = 2,00 NOK

Students will be granted a 50 page worth (black and white, double-sided) to their print account each year. In practice, this means you get 6,25 NOK for free on your print account each semester.

If you think you have been wrongly charged when printing, please contact the IT department, including precise information about the time and preferrably the name/ID of the printer used, so we can check our log files.

NOTE: Departments will be billed (by the Studentprint project, 221000) if employees use student printers. Prices are listed on the Norwegian version of this page.


Prices from 1st February 2014

Per sheet black and white, per printed page Color, per printed page
A4 0,30 +0,10 +1,00
A3 0,40 +0,20 +2,00

How to use PayPrint at UiB

Please note: current screen shots are from an older version of the web pages, but the procedure is roughly the same.


Go to https://payprint.uib.no.

Type user name and password.

Choose ePay.

Epay.jpg

Type desired amount and click Accept.

NOTE! Unused money will not be refunded. It is therefore not advisable to transfer too much money to the print account.

Sum.jpg

Type the account information and click OK.

Krkort.jpg

A receipt message will appear confirming the transaction has succeeded. You should also receive this information as an email.

Bekreft.jpg


Printing

Pullprint printer queues

Please note! All student printers are of the Ricoh brand, and all campus student computers have the print queue PullPrintRicoh installed. Please use PullPrintRicoh exclusively, when you want to collect your printouts at a Ricoh printer!

Black and white duplex printing is the default, but you may select color and/or simplex if needed.


A print queue is the "channel" print jobs are sent through on the way from the PC to the printer. As the name suggests, the queue makes sure that print jobs from different users are sent to the printer in order. In addition, a software called a driver makes the print job ready to be printed. For technical reasons, it isn't possible to send all types of print jobs through the same queue in the Pullprint system. This is the reason why we have several PullPrint-queues (for each brand of printers). It is not recommended to send print jobs to the HP queues and try to collect them at Ricoh printers and vice versa.

Here are the most used queues and an explanation:

Server: pullprint.uib.no

Queue name Paper format Colour? Printer brand File type
PullPrintHP A4 / A3 black/color HP all
PullPrintHP_PS A4 / A3 black/color HP all*
PullPrintRicoh A4 / A3 black/color HP all
PullPrintRicoh_PS A4 / A3 black/color Ricoh all*


* - all file types can be printed, but PDF files will take a long time. Use the queue PullPrintPDF to print PDF files (Adobe Acrobat).

The bold text represents default values. The other alternatives have to be selected in the properties dialogue for each print job.

If you have trouble connecting to the printer queues, you can ask an IT-assistant (or BRITA if you are an employee) or you can register an issue at http://bs.uib.no.


Flexible multifunction printers

You can access your print jobs sent to the above queues from any printer or multifunction machine (of the correct brand, depending on which queue you used) with a card reader. On the multifunction printers (those with a scanner/glass plate for copy/scan), you may choose which documents to print, delete or retain. Or you can simply choose to print all.


Simple printers for fast black/white print of all documents

Some of the printers do not have a display where you can choose which documents to print. On these printers all queued documents will be printed when you swipe your card.

Payprint.uib.no for administration of documents

If you log on to https://payprint.uib.no, you can see a list of the documents you have sent to the printer queues, see how much each document will cost to print or remove documents from the list. You can also access the list of documents on the MFPs.

Print jobs that are not printed out on paper within a few days, are automatically removed, unless marked "Retain". You can also select the retain function on the printers.

Employees can also view and edit the Pullprint document queue when logging in to http://payprint.uib.no. Employees who are not automatically logged on must put uib\ before the UiB user name. Employees will not see any payment options.

Need to stop an already started print job?

On the multifuncion printers you can choose which documents to print. However, if you for some reason do not want a started print, you may use the red stop button.

At the simple student printers (no scan/copy), there should be information on how to stop the print job.

If the print fails

Students will only be charged for print jobs that have started on a printer. However, note that when you log on using your student card, the whole available amount on your payprint account is reserved. In case of an abruption caused by an error on the printer, the amoount will still be reserved. The best to do in such cases is to contact an IT-assistant and have the problem fixed on the printer. If you go to another printer, the amount will still be reserved.


Copying

MFPs connected to PullPrint have a glass plate available for copying documents. To access this function, swipe your card and choose the Copy button on the display. The price for copying documents is the same as for printing.


Scanning to email

MFPs can also scan documents. Scanning is basically the same as copying, only that you receive the document in your E-mail inbox, instead of on paper. Swipe your card as normal, and choose the E-Mail button. By default, the document will be delivered as a pdf-file, but other formats are also available such as jpeg, gif, tiff and so on. Note that even though some MFPs only can print in black and white, they always scan in colour. Please note that the UiB e-mail size limitations apply.

To scan more pages to one single document, choose "More options" and "Job build".

Optical character recognition

OCR is a very useful funcion which makes it possible to process text in scanned documents. This feature is easily available via Pullprint and multifuncion printers. You simply send the scanned document to ocr@uib.no. Read more about how to use OCR.


Problems?

If you have problems with Pullprint or Payprint, please contact an IT-assistant at the computer labs https://it.uib.no/en/PC-assistants or go to http://bs.uib.no and report your problem there. Employees can contact BRITA.

If you have any problems logging on to the printers with your card (e.g. unknown user or other error messages), it is very important that you report your card number (your student card, not your credit card) when reporting the problem. The card number is located in the top right corner on the front of the card. The error message is also very helpful if you make a note of it.


Printing from home or private computers on campus

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