User support for students: Difference between revisions
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* Chat with us: [https://britachat.app.uib.no/ '''itchat.uib.no'''] (8:30 am-3:30 pm all workdays) | * Chat with us: [https://britachat.app.uib.no/ '''itchat.uib.no'''] (8:30 am-3:30 pm all workdays) | ||
* Call us '''(+47) 55 58 47 00''' <!--(8 am-3:45 pm all workdays)--> During the closure of UiB campus our telephone hours are extended: 8 am to 6 pm (08:00-18:00). | * Call us '''(+47) 55 58 47 00''' <!--(8 am-3:45 pm all workdays)--> During the closure of UiB campus our telephone hours are extended: 8 am to 6 pm (08:00-18:00). | ||
<!--* Meet us at one of the user support stations on campus (see below) | <!--* Meet us at one of the user support stations on campus (see below) | ||
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[[Image:UiBkart.jpg|850px]]<br/> | [[Image:UiBkart.jpg|850px]]<br/> | ||
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==What | ==What you can get help with== | ||
*Questions about IT issues concerning your studies | *Questions about IT issues concerning your studies | ||
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*Solve or pass on issues in [https://hjelp.uib.no UiBhjelp] | *Solve or pass on issues in [https://hjelp.uib.no UiBhjelp] | ||
*Supervise the printers (refill toner and paper) | *Supervise the printers (refill toner and paper) | ||
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==What the IT-assistants will ''not'' help you with== | ==What the IT-assistants will ''not'' help you with== | ||
*Private computer equipment, other than connecting it to UiBs VPN network or using UiBs IT services | *Private computer equipment, other than connecting it to UiBs VPN network or using UiBs IT services | ||
*Questions not assosiated with UiBs IT services, such as study guidance - though we may be able to direct you to other offices. | *Questions not assosiated with UiBs IT services, such as study guidance - though we may be able to direct you to other offices. | ||
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[[no:Brukerstøtte for studenter]] | [[no:Brukerstøtte for studenter]] | ||
Revision as of 09:41, 23 March 2020
IT issues?
You may contact IT user support in several ways:
- Register an issue: UiBhjelp
- Chat with us: itchat.uib.no (8:30 am-3:30 pm all workdays)
- Call us (+47) 55 58 47 00 During the closure of UiB campus our telephone hours are extended: 8 am to 6 pm (08:00-18:00).
What you can get help with
- Questions about IT issues concerning your studies
- All issues concerning PC labs, student printers and UiB's IT services
- Connecting private computers to the wireless network and printing services
- Basic help with Mitt UiB, Webmail, Sebra and standard software
- Help with computers managed by the IT department at UiB
- Solve or pass on issues in UiBhjelp
- Supervise the printers (refill toner and paper)
