User support for students: Difference between revisions
From IThelp
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== IT issues? == | == IT issues? == | ||
*'''The IT-assistants''' will primarily provide support to students. | *'''The IT-assistants''' will primarily provide support to students. The location of the IT-assistants are listed below. | ||
*'''Issue-tracker''' is used to [https://bs.uib.no register and follow up IT issues and questions] to the IT- assistants | *'''Issue-tracker''' is used to [https://bs.uib.no register and follow up IT issues and questions] to the IT- assistants | ||
*'''Self service''' Check out | *'''Self service''' Check out [https://it.uib.no/ it.uib.no] for information concerning UiBs IT-services. | ||
==Find an IT-assistant at these following locations== | ==Find an IT-assistant at these following locations== | ||
Revision as of 09:29, 7 July 2017
IT issues?
- The IT-assistants will primarily provide support to students. The location of the IT-assistants are listed below.
- Issue-tracker is used to register and follow up IT issues and questions to the IT- assistants
- Self service Check out it.uib.no for information concerning UiBs IT-services.
Find an IT-assistant at these following locations
| Faculty | Map key/legend (See map below) |
Address | Room Number | Opening hours |
|---|---|---|---|---|
| Faculty of Humanities | 40 | Sydnesplass 7 | Main building, room 5, first floor | 0800-1800 mon.- fri. |
| The Arts Library | 37 | Haakon Sheteligs plass 7 | 0800-1700 mon.-fri. | |
| Faculty of Law | 44 | Magnus Lagabøtes plass 1 | Main building, Information Centre, room X | 0800-1800 mon.- fri. |
| Faculty of Arts, Music and Design | ||||
| Faculty of Social Sciences | 23 | Professor Keysers gate 1 | Ulrike Pihls house, fourth floor, room 412 | 0800 - 2000 mon.-fri. 1000-1800 sat. 1200-1900 sun. |
| The Social Sciences Library | 18 | Fosswinckels gate 14 | Second floor, room X | 0800-1700 mon.-fri. |
| Faculty of Psychology | 22 | Christiesgt. 12 | Bjørn Christiansens hus, first floor, room 105 | 0800-1800 mon.-fri. |
| Faculty of Math. and Nat. Sc. | 8 | Allégt.41 | Realfagbygget, room UF5b | 0800-1800 mon.-fri. |
| Faculty of Math. and Nat. Sc. | 1 | Thormøhlensgt. 55 | HIB, room 103N1 (beyond room 102N1) | 0800-1800 mon.-fri. |
| Faculty of Med. & Dent. And Fac. of Psych. | B | BB-building, library 3rd floor, room 3A112F | 0800-1800 mon.-fri. | |
| Faculty of Med. & Dent. | E | Årstadveien 21 | room 221 | 0800-1800 mon.-fri. |
| Faculty of Med. & Dent. | D | AHH | 0800-1800 mon.-fri. |
What the IT-assistants can help you with
- Questions about IT issues concerning your studies
- All issues about PC labs, student printers and UiB's IT services
- Connecting private computers to the wireless network and printing services
- Basic help with My Space, Webmail, Sebra and standard software
- Help with computers managed by the IT department at UiB
- Solve or pass on issues in Issue-tracker
- Supervise the printers (refill toner and paper)
What the IT-assistants will not help you with
- Private computer equipment, other than connecting it to UiB's VPN network or using UiB's IT services
- Study guidance
- Support by telephone
- Questions not assosiated with UiB IT services
- Issues that require administrator rights on a UiB computer
