User support for students: Difference between revisions
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*'''The IT-assistants''' will primarily provide support to students. Where the IT-assistants are located is listed further down on this page. | *'''The IT-assistants''' will primarily provide support to students. Where the IT-assistants are located is listed further down on this page. | ||
*'''Issue-tracker''' is used to [https://bs.uib.no register and follow up IT issues and questions] to the IT- | *'''Issue-tracker''' is used to [https://bs.uib.no register and follow up IT issues and questions] to the IT- assistants | ||
*''' | *'''Self service''' Check out the [https://it.uib.no/ it.uib.no] web pages for information concerning UiB IT-services. | ||
== | ==Find an IT-assistant at these following locations== | ||
You find reference in bold (numbers and letters) to the map below the table. | You find reference in bold (numbers and letters) to the map below the table. | ||
| Line 65: | Line 65: | ||
==What the IT-assistants can help you with== | ==What the IT-assistants can help you with== | ||
*Questions about IT | *Questions about IT issues concerning your studies | ||
*All issues about PC labs, student printers and [[Services from the IT department|UiB's IT services]] | *All issues about PC labs, student printers and [[Services from the IT department|UiB's IT services]] | ||
*Connecting private computers to the wireless network and printing | *Connecting private computers to the wireless network and printing services | ||
*Basic help with [https://wikihost.uib.no/uawiki/index.php/My_Space My Space], [https://webmail.uib.no/ Webmail], [https://sebra.uib.no/sebra/?lang=english Sebra] and [[Software|standard software]] | *Basic help with [https://wikihost.uib.no/uawiki/index.php/My_Space My Space], [https://webmail.uib.no/ Webmail], [https://sebra.uib.no/sebra/?lang=english Sebra] and [[Software|standard software]] | ||
*Help with computers managed by the IT department at UiB | *Help with computers managed by the IT department at UiB | ||
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*Study guidance | *Study guidance | ||
*Support by telephone | *Support by telephone | ||
*Questions not assosiated with | *Questions not assosiated with UiB IT services | ||
*Issues that require administrator rights on a UiB computer | *Issues that require administrator rights on a UiB computer | ||
Revision as of 09:16, 6 July 2017
IT issues?
- The IT-assistants will primarily provide support to students. Where the IT-assistants are located is listed further down on this page.
- Issue-tracker is used to register and follow up IT issues and questions to the IT- assistants
- Self service Check out the it.uib.no web pages for information concerning UiB IT-services.
Find an IT-assistant at these following locations
You find reference in bold (numbers and letters) to the map below the table.
| Faculty of Humanities | 40 HF-building, room 5 in ground floor,
Sydnesplass 7 |
Kl. 8-18 mon.-fri. |
| The Arts Library | 37 Haakon Sheteligs plass 7 | Kl. 8-17 mon.-fri. |
| Faculty of Law | 44 Information Centre
Magnus Lagabøtes plass 1 |
Kl. 8-18 mon.-fri. |
| Faculty of Social Sciences | 23 Ulrike Pihls house, room 412
Professor Keysers gate 1 |
Kl. 8-20 mon.-fri. Kl. 10-18 sat. Kl. 12-19 sun. |
| The Social Sciences Library | 18 Fosswinckels gate 14 | Kl. 8-17 mon.-fri. |
| Faculty og Math. and Nat. Sc. | 8 Realfagbygget, room UF5b
Allégt.41 |
Kl. 8-18 mon.-fri. |
| Fac. of Math. and Nat. Sc. | 1 HIB, room 103N1 (beyond room 102N1)
Thormøhlensgt. 55 |
Kl. 8-18 mon.-fri. |
| Fac. of Med. & Dent. And Fac. of Psych. | B BB-building, library 3rd floor, room 3A112F | Kl. 8-18 mon.-fri. |
| Fac. of Med. & Dent. | E Årstadveien 21, room 221 | Kl. 8-18 mon.-fri. |
| Fac. of Med. & Dent. | D AHH | Kl. 8-18 mon.-fri. |
| Fac. of Psychology | 22 Christiesgt. 12, room 005 Temporary room 105 | Kl. 8-18 mon.-fri. |
What the IT-assistants can help you with
- Questions about IT issues concerning your studies
- All issues about PC labs, student printers and UiB's IT services
- Connecting private computers to the wireless network and printing services
- Basic help with My Space, Webmail, Sebra and standard software
- Help with computers managed by the IT department at UiB
- Solve or pass on issues in Issue-tracker
- Supervise the printers (refill toner and paper)
What the IT-assistants will not help you with
- Private computer equipment, other than connecting it to UiB's VPN network or using UiB's IT services
- Study guidance
- Support by telephone
- Questions not assosiated with UiB IT services
- Issues that require administrator rights on a UiB computer
