Support for employees: Difference between revisions

Revision as of 15:41, 2 March 2010

IT support for employees at UiB and Unifob is provided by BRITA, the IT departments service desk for employees.

Before you call our service desk we ask you to have this information available:

Your UiB user name
Your computer's name and IP adress: (for users with UiB Windows computers: Start - Support - Show Computer Info)
Your computer's IP adress can also be found in the footer of tjinfo.uib.no
The issue number, if you already have an issue for the same problem

The name BRITA is an abbreviation of Norwegian for:

User support (brukerstøtte) from the IT department (IT-avdelingen) for employees (ansatte).

The services from BRITA include:

See the service declaration for details.

@@ Line 1: / Line 1: @@
-'''IT support for employees''' at [[UiB]] and [[Unifob]] is provided by BRITA, the IT departments service-desk for employees.
+'''IT support for employees''' at UiB and Unifob is provided by BRITA, the IT departments service desk for employees.
@@ Line 9: / Line 11: @@
 * [[IT support for students|Students]] may contact [[PC helpers]] at the faculties' [[PC rooms]].
-The name BRITA is an abbreviation of Norwegian for:
-User support (brukerstøtte) from the IT department (IT-avdelingen) for employees (ansatte).
@@ Line 23: / Line 20: @@
 * Your  computer's IP adress can also be found in the footer of [http://tjinfo.uib.no/ tjinfo.uib.no]
 * The issue number, if you already have an issue for the same problem
+== What is BRITA ==
+The name BRITA is an abbreviation of Norwegian for:
+User support (brukerstøtte) from the IT department (IT-avdelingen) for employees (ansatte).
+The services from BRITA include:
+* support on UiB technical equipment
+* installation or reinstallation of UiB PCs
+* adding available software on UiB PCs
+* answering or forwarding questions or requests regarding UiB IT services
+See the [[service declaration]] for details.
 [[Category:Support]]