Support for employees: Difference between revisions
From IThelp
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'''IT support for employees''' at | '''IT support for employees''' at UiB and Unifob is provided by BRITA, the IT departments service desk for employees. | ||
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* [[IT support for students|Students]] may contact [[PC helpers]] at the faculties' [[PC rooms]]. | * [[IT support for students|Students]] may contact [[PC helpers]] at the faculties' [[PC rooms]]. | ||
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* Your computer's IP adress can also be found in the footer of [http://tjinfo.uib.no/ tjinfo.uib.no] | * Your computer's IP adress can also be found in the footer of [http://tjinfo.uib.no/ tjinfo.uib.no] | ||
* The issue number, if you already have an issue for the same problem | * The issue number, if you already have an issue for the same problem | ||
== What is BRITA == | |||
The name BRITA is an abbreviation of Norwegian for: | |||
User support (brukerstøtte) from the IT department (IT-avdelingen) for employees (ansatte). | |||
The services from BRITA include: | |||
* support on UiB technical equipment | |||
* installation or reinstallation of UiB PCs | |||
* adding available software on UiB PCs | |||
* answering or forwarding questions or requests regarding UiB IT services | |||
See the [[service declaration]] for details. | |||
[[Category:Support]] | [[Category:Support]] | ||
Revision as of 15:41, 2 March 2010
IT support for employees at UiB and Unifob is provided by BRITA, the IT departments service desk for employees.
Contact information
- Call us at (+47) 55 58 47 00 (8:00 - 15:45)
- Students may contact PC helpers at the faculties' PC rooms.
Before calling
Before you call our service desk we ask you to have this information available:
- Your UiB user name
- Your computer's name and IP adress: (for users with UiB Windows computers: Start - Support - Show Computer Info)
- Your computer's IP adress can also be found in the footer of tjinfo.uib.no
- The issue number, if you already have an issue for the same problem
What is BRITA
The name BRITA is an abbreviation of Norwegian for:
User support (brukerstøtte) from the IT department (IT-avdelingen) for employees (ansatte).
The services from BRITA include:
- support on UiB technical equipment
- installation or reinstallation of UiB PCs
- adding available software on UiB PCs
- answering or forwarding questions or requests regarding UiB IT services
See the service declaration for details.
