Support for employees: Difference between revisions
From IThelp
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Before you call our service desk we ask you to have this information available: | Before you call our service desk we ask you to have this information available: | ||
* Your UiB user name | * Your UiB user name | ||
* Your computer's name and IP adress: (for users with UiB Windows computers: Start - Support - Show | * Your computer's name and IP adress: (for users with UiB Windows computers: Start - Support - Show Computer Info) | ||
* Your computer's IP adress can also be found in the footer of [http://tjinfo.uib.no/ tjinfo.uib.no] | * Your computer's IP adress can also be found in the footer of [http://tjinfo.uib.no/ tjinfo.uib.no] | ||
* | * The issue number, if you already have an issue for the same problem | ||
[[Category:Support]] | [[Category:Support]] | ||
Revision as of 15:19, 2 March 2010
IT support for employees at UiB and Unifob is provided by BRITA, the IT departments service-desk for employees.
Contact information
- Call us at (+47) 55 58 47 00 (8:00 - 15:45)
- Students may contact PC helpers at the faculties' PC rooms.
The name BRITA is an abbreviation of Norwegian for:
User support (brukerstøtte) from the IT department (IT-avdelingen) for employees (ansatte).
Before calling
Before you call our service desk we ask you to have this information available:
- Your UiB user name
- Your computer's name and IP adress: (for users with UiB Windows computers: Start - Support - Show Computer Info)
- Your computer's IP adress can also be found in the footer of tjinfo.uib.no
- The issue number, if you already have an issue for the same problem
