User support for students: Difference between revisions
From IThelp
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(Skiftet ut PC-assistant med IT-assistant) |
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== IT issues? == | == IT issues? == | ||
*'''The | *'''The IT-assistants''' will primarily provide support to students. Where the IT-assistants are located is listed further down on this page. | ||
*'''Issue-tracker''' is used to [https://bs.uib.no register and follow up IT issues and questions] to the PC assistans | *'''Issue-tracker''' is used to [https://bs.uib.no register and follow up IT issues and questions] to the PC assistans | ||
*'''Help yourself''' to the graetest extent possible by searhing the pages at IT-help. | *'''Help yourself''' to the graetest extent possible by searhing the pages at IT-help. | ||
==Here you find the | ==Here you find the IT-assistants== | ||
You find reference in bold (numbers and letters) to the map below the table. | You find reference in bold (numbers and letters) to the map below the table. | ||
| Line 64: | Line 64: | ||
[[Image:UiBkart.jpg|850px]]<br/> | [[Image:UiBkart.jpg|850px]]<br/> | ||
==What the | ==What the IT-assistants can help you with== | ||
*Questions about IT in your studies | *Questions about IT in your studies | ||
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==What the | ==What the IT-assistants will '''not''' help you with== | ||
*Private computer equipment, other than connecting it to UiB's VPN network or using UiB's IT services | *Private computer equipment, other than connecting it to UiB's VPN network or using UiB's IT services | ||
Revision as of 12:58, 9 July 2013
IT issues?
- The IT-assistants will primarily provide support to students. Where the IT-assistants are located is listed further down on this page.
- Issue-tracker is used to register and follow up IT issues and questions to the PC assistans
- Help yourself to the graetest extent possible by searhing the pages at IT-help.
Here you find the IT-assistants
You find reference in bold (numbers and letters) to the map below the table.
| Faculty of Humanities | 40 HF-building, room 5 in ground floor,
Sydnesplass 7 |
Kl. 8-18 mon.-fri. |
| The Arts Library | 37 Haakon Sheteligs plass 7 | Kl. 8-17 mon.-fri. |
| Faculty of Law | 44 Information Centre
Magnus Lagabøtes plass 1 |
Kl. 8-18 mon.-fri. |
| Faculty of Social Sciences | 23 Ulrike Pihls house, room 412
Professor Keysers gate 1 |
Kl. 8-20 mon.-fri. Kl. 10-18 sat. Kl. 12-19 sun. |
| The Social Sciences Library | 18 Fosswinckels gate 14 | Kl. 8-17 mon.-fri. |
| Faculty og Math. and Nat. Sc. | 8 Realfagbygget, room 1015/1C3d
Allégt.41 |
Kl. 8-18 mon.-fri. |
| Fac. of Math. and Nat. Sc. | 1 HIB, room 1108 (beyond room 1107)
Thormøhlensgt. 55 |
Kl. 8-18 mon.-fri. |
| Fac. of Med. & Dent. And Fac. of Psych. | B BB-building, room 2A111
Jonas Lies vei 91 |
Kl. 8-18 mon.-fri. |
| Fac. of Med. & Dent. | E Årstadveien 21, room 139A | Kl. 8-18 mon.-fri. |
| Fac. of Med. & Dent. | D AHH | Kl. 8-18 mon.-fri. |
| Fac. of Psychology | 22 Christiesgt. 12, room 005 | Kl. 8-18 mon.-fri. |
What the IT-assistants can help you with
- Questions about IT in your studies
- All issues about PC labs, student printers and UiB's IT services
- Connecting private computers to the wireless network and printing service
- Basic help with My Space, Webmail, Sebra and standard software
- Help with computers managed by the IT department at UiB
- Solve or pass on issues in Issue-tracker
- Supervise the printers (refill toner and paper)
What the IT-assistants will not help you with
- Private computer equipment, other than connecting it to UiB's VPN network or using UiB's IT services
- Study guidance
- Support by telephone
- Questions not assosiated with the IT services
- Issues that require administrator rights on a UiB computer
