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| __NOTOC__
| | [https://hjelp.uib.no/solutions/open-knowledge-items/item/KI%200603/en/ Here is an overview where and when you as a student can get IT assistance.] |
| == IT issues? ==
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| You may contact IT user support in several ways:
| | [https://www.uib.no/en/foremployees/77681/brita-helps-you Contact information and chat for the IT Service Desk BRITA.] |
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| * '''Chat'''' with us on [https://britachat.app.uib.no/ britachat.app.uib.no] (9 am-3 pm all workdays)
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| * Register an issue: [https://bs.uib.no '''Issue-tracker''']
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| * Call us '''(+47) 55 58 47 00''' (8 am-3:45 pm all workdays)
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| * Meet us at one of the user support stations on campus (see below)
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| *'''Self service''' Check out [https://it.uib.no/ it.uib.no] for information concerning UiBs IT-services.
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| *'''The most essential IT-services''' for students can be found on the page [[User_support_for_students|User support for students]].
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| ==Meet IT user support at these following locations==
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| '''The number refers to the campus map below. Click the link for MazeMap reference!'''
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| {| cellspacing="0" cellpadding="3" border="1"
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| |Arts and Humanities Library<br />
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| | '''37''' [https://s.mazemap.com/2MKd4qc Haakon Sheteligs plass 7]<br />
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| | 10 am-2 pm Mon.-Fri.
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| | Faculty of Law
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| | '''44''' [https://s.mazemap.com/2MOR7q2 Jusbygget, 6. floor, room 638 near the Info center]
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| | 10 am-2 pm Mon.-Fri.
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| | Bibliotek for samfunnsvitenskap og musikk
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| | '''18''' [https://s.mazemap.com/2MInDdd Fosswinckels gate 14, 2. floor]
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| | 10 am-2 pm Mon.-Fri.
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| | Mathematics and Natural Sciences Library
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| | '''8''' [https://s.mazemap.com/2MINf9V Realfagbygget, near the south entrance, vis-a-vis the coffee bar]
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| | 10 am-2 pm Mon.-Fri.
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| | Medical Library
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| | '''B''' [http://s.mazemap.com/2tTKblY BB-bygget, 3. floor, room 3A112F]
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| | 10 am-2 pm Mon.-Fri.
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| | Faculty for Arts, Music and Design
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| | [https://s.mazemap.com/2MON4cX KMD-bygget, Møllendalsveien 61, 4. floor.]
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| | 8 am-5 pm, Mon., Wed. and Fri.
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| |}
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| 'Duringthe summer holidays (ca 8 weeks) the IT assistants are off work. User support will not be fully operative during the first few weeks of the autumn term 2018. Please contact [[BRITA|the IT Service Desk BRITA]]. ''
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| [[Image:UiBkart.jpg|850px]]<br/>
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| ==What the IT-assistants can help you with==
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| *Questions about IT issues concerning your studies
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| *All issues concerning PC labs, student printers and [[Services from the IT department|UiB's IT services]]
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| *Connecting private computers to the wireless network and printing services
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| *Basic help with [http://www.uib.no/en/node/97623 Mitt UiB], [https://webmail.uib.no/ Webmail], [https://sebra.uib.no/sebra/?lang=english Sebra] and [[Software|standard software]]
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| *Help with computers managed by the IT department at UiB
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| *Solve or pass on issues in [https://bs.uib.no Issue-tracker]
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| *Supervise the printers (refill toner and paper)
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| ==What the IT-assistants will ''not'' help you with==
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| *Private computer equipment, other than connecting it to UiBs VPN network or using UiBs IT services
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| *Questions not assosiated with UiBs IT services, such as study guidance - though we may be able to direct you to other offices.
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| [[no:Brukerstøtte for studenter]]
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| [[Category:Support]]
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