|
|
| (13 intermediate revisions by 3 users not shown) |
| Line 1: |
Line 1: |
| '''IT support for employees''' at UiB and Unifob is provided by BRITA, the IT department's service desk for employees.
| | [https://www.uib.no/en/brita Contact information is now found at https://www.uib.no/en/brita]. |
| | |
| We recommend navigating or searching for a solution to your problem or question.
| |
| | |
| Please also note our [[service declaration]].
| |
| | |
| | |
| == Contact information==
| |
| | |
| * [https://bs.uib.no Register a request for IT support or other service]
| |
| | |
| * Call us at (+47) 55 58 47 00 (8:00 - 15:45)
| |
| | |
| * Chat with us at [https://britachat.app.uib.no/ britachat.app.uib.no] (09:00-15:00)
| |
| | |
| * [[User support for students|Students]] may contact [[IT-assistants]].
| |
| | |
| | |
| == Before calling ==
| |
| | |
| Before you call our service desk we ask you to have this information available:
| |
| * Your UiB user name
| |
| * Your computer's name and IP adress: (for users with UiB Windows computers: Start - Support - Show Computer Info)
| |
| * Your computer's IP adress can also be found in the footer of [http://tjinfo.uib.no/ tjinfo.uib.no]
| |
| * The issue number, if you already have an issue for the same problem
| |
| | |
| | |
| == What is BRITA ==
| |
| | |
| The name BRITA is an abbreviation of Norwegian for:
| |
| | |
| User support (brukerstøtte) from the IT department (IT-avdelingen) for employees (ansatte).
| |
| | |
| The services from BRITA include:
| |
| * support on UiB technical equipment
| |
| * installation or reinstallation of UiB PCs
| |
| * adding available software on UiB PCs
| |
| * answering or forwarding questions or requests regarding UiB IT services
| |
| | |
| See the [[service declaration]] for full details.
| |
| | |
| [[no:Brukerstøtte for ansatte]]
| |
| | |
| [[Category:Support]]
| |
