User support for students: Difference between revisions

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== IT issues? ==
[https://hjelp.uib.no/solutions/open-knowledge-items/item/KI%200603/en/ Here is an overview where and when you as a student can get IT assistance.]


*'''The IT-assistants''' will primarily provide support to students. Where the IT-assistants are located is listed further down on this page.
[https://www.uib.no/en/foremployees/77681/brita-helps-you Contact information and chat for the IT Service Desk BRITA.]
*'''Issue-tracker''' is used to [https://bs.uib.no register and follow up IT issues and questions] to the IT- assistants
*'''Self service''' Check out the  [https://it.uib.no/ it.uib.no] web pages for information concerning UiB IT-services.
 
==Find an IT-assistant at these following locations==
 
You find reference in bold (numbers and letters) to the map below the table.
 
{| cellspacing="0" cellpadding="3" border="1"
| Faculty of Humanities
| '''40''' HF-building, room 5 in ground floor,
Sydnesplass 7
| Kl. 8-18 mon.-fri.
|-
| The Arts Library
| '''37''' Haakon Sheteligs plass 7
| Kl. 8-17 mon.-fri.
|-
| Faculty of Law
| '''44''' Information Centre
Magnus Lagabøtes plass 1
| Kl. 8-18 mon.-fri.
|-
| Faculty of Social Sciences
| '''23''' Ulrike Pihls house, room 412
Professor Keysers gate 1
| Kl. 8-20 mon.-fri.<br />Kl. 10-18 sat.<br />Kl. 12-19 sun.
|-
| The Social Sciences Library
| '''18''' Fosswinckels gate 14
| Kl. 8-17 mon.-fri.
|-
| Faculty og Math. and Nat. Sc.
| '''8''' Realfagbygget, room [http://bit.ly/2ot0rmZ UF5b]
Allégt.41
| Kl. 8-18 mon.-fri.
|-
| Fac. of Math. and Nat. Sc.
| '''1''' HIB, room [http://s.mazemap.com/1Rv0lEr 103N1] (beyond room 102N1)
Thormøhlensgt. 55
| Kl. 8-18 mon.-fri.
|-
| Fac. of Med. & Dent. And Fac. of Psych.
| '''B''' BB-building, library 3rd floor, room [https://use.mazemap.com/?v=1&sharepoitype=point&sharepoi=5.36219%2C60.37441%2C3&campusid=35&left=5.3615&right=5.3631&top=60.3751&bottom=60.3737 3A112F]
| Kl. 8-18 mon.-fri.
|-
| Fac. of Med. & Dent.
| '''E''' Årstadveien 21, room 221
| Kl. 8-18 mon.-fri.
|-
|Fac. of Med. & Dent.
| '''D''' AHH
| Kl. 8-18 mon.-fri.
|-
| Fac. of Psychology
| '''22''' Christiesgt. 12,  room 105'''
| Kl. 8-18 mon.-fri.
|}
 
 
[[Image:UiBkart.jpg|850px]]<br/>
 
==What the IT-assistants can help you with==
 
*Questions about IT issues concerning your studies
*All issues about PC labs, student printers and [[Services from the IT department|UiB's IT services]]
*Connecting private computers to the wireless network and printing services
*Basic help with [https://wikihost.uib.no/uawiki/index.php/My_Space My Space], [https://webmail.uib.no/ Webmail], [https://sebra.uib.no/sebra/?lang=english Sebra] and [[Software|standard software]]
*Help with computers managed by the IT department at UiB
*Solve or pass on issues in [https://bs.uib.no Issue-tracker]
*Supervise the printers (refill toner and paper)
 
 
==What the IT-assistants will '''not''' help you with==
 
*Private computer equipment, other than connecting it to UiB's VPN network or using UiB's IT services
*Study guidance
*Support by telephone
*Questions not assosiated with UiB IT services
*Issues that require administrator rights on a UiB computer
 
[[no:Brukerstøtte for studenter]]
 
 
[[Category:Support]]

Latest revision as of 08:42, 13 June 2023