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| '''IT support for employees''' at UiB provided by BRITA, the IT department's service desk.
| | [https://www.uib.no/en/brita Contact information is now found at https://www.uib.no/en/brita]. |
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| We recommend navigating or searching for a solution to your problem or question.
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| Please also note our [[service declaration]].
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| == Contact information==
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| * [https://bs.uib.no Register a request for IT support or other service]
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| * Call us at (+47) 55 58 47 00 (8:00 - 15:45)
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| * Chat with us at [https://britachat.app.uib.no/ britachat.app.uib.no] (09:00-15:00)
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| * [[User support for students|Students]] may contact [[IT-assistants]].
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| == Before calling ==
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| Before you call our service desk we ask you to have this information available:
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| * Your UiB user name
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| * Your computer's name and IP adress: (for users with UiB Windows computers: Start - Support - Show Computer Info)
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| * Your computer's IP adress can also be found in the footer of [http://tjinfo.uib.no/ tjinfo.uib.no]
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| * The issue number, if you already have an issue for the same problem
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| == What is BRITA ==
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| The name BRITA is an abbreviation of Norwegian for:
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| User support (brukerstøtte) from the IT department (IT-avdelingen) for employees (ansatte).
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| The services from BRITA include:
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| * support on UiB technical equipment
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| * installation or reinstallation of UiB PCs
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| * adding available software on UiB PCs
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| * answering or forwarding questions or requests regarding UiB IT services
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| See the [[service declaration]] for full details.
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| [[no:Brukerstøtte for ansatte]]
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| [[Category:Support]]
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