|
|
| (5 intermediate revisions by the same user not shown) |
| Line 1: |
Line 1: |
| __NOTOC__
| | [https://hjelp.uib.no/solutions/open-knowledge-items/item/KI%200603/en/ Here is an overview where and when you as a student can get IT assistance.] |
| == IT issues? ==
| |
|
| |
|
| You may contact IT user support in several ways:
| | [https://www.uib.no/en/foremployees/77681/brita-helps-you Contact information and chat for the IT Service Desk BRITA.] |
| | |
| * Register an issue: [https://hjelp.uib.no '''UiBhjelp''']
| |
| * Chat with us: [https://britachat.app.uib.no/ '''itchat.uib.no'''] (9 am-3 pm all workdays)
| |
| * Call us '''(+47) 55 58 47 00''' (8 am-3:45 pm all workdays)
| |
| * Meet us at one of the user support stations on campus (see below)
| |
| | |
| | |
| *'''Self service''' Check out [https://it.uib.no/ it.uib.no] for information concerning UiBs IT-services.
| |
| *'''The most essential IT-services''' for students can be found on the page [[User_support_for_students|User support for students]].
| |
| | |
| ==Meet IT user support at these following locations==
| |
| | |
| | |
| '''The number refers to the campus map below. Click the link for MazeMap reference!'''
| |
| | |
| {| cellspacing="0" cellpadding="3" border="1"
| |
| |-
| |
| |Arts and Humanities Library<br />
| |
| | '''37''' [https://s.mazemap.com/2MKd4qc Haakon Sheteligs plass 7]<br />
| |
| | 9 am-4 pm Mon.-Fri.
| |
| |-
| |
| | Faculty of Law
| |
| | '''44''' [https://s.mazemap.com/2MOR7q2 Jusbygget, 6. floor, room 638 near the Info center]
| |
| | 10 am-3 pm Mon.-Fri.
| |
| |-
| |
| | Bibliotek for samfunnsvitenskap og musikk
| |
| | '''18''' [https://s.mazemap.com/2MInDdd Fosswinckels gate 14, 2. floor]
| |
| | 10 am-3 pm Mon.-Fri.
| |
| |-
| |
| | Mathematics and Natural Sciences Library
| |
| | '''8''' [https://s.mazemap.com/2MINf9V Realfagbygget, near the south entrance, vis-a-vis the coffee bar]
| |
| | 10 am-3 pm Mon.-Fri.
| |
| |-
| |
| | Medical Library
| |
| | '''B''' [http://s.mazemap.com/2tTKblY BB-bygget, 3. floor, room 3A112F]
| |
| | 10 am-3 pm Mon.-Fri.
| |
| |-
| |
| | Faculty for Arts, Music and Design
| |
| | [https://s.mazemap.com/2KOJ0Jc KMD-bygget, Møllendalsveien 61, 1. floor, information]
| |
| | 8 am-5 pm, Mon., Wed. and Fri.
| |
| |}
| |
| | |
| 'Duringthe summer holidays (ca 8 weeks) the IT assistants are off work. User support will not be fully operative during the first few weeks of the autumn term 2018. Please contact [[BRITA|the IT Service Desk BRITA]]. ''
| |
| | |
| | |
| [[Image:UiBkart.jpg|850px]]<br/>
| |
| | |
| ==What the IT-assistants can help you with==
| |
| | |
| *Questions about IT issues concerning your studies
| |
| *All issues concerning PC labs, student printers and [[Services from the IT department|UiB's IT services]]
| |
| *Connecting private computers to the wireless network and printing services
| |
| *Basic help with [http://www.uib.no/en/node/97623 Mitt UiB], [https://webmail.uib.no/ Webmail], [https://sebra.uib.no/sebra/?lang=english Sebra] and [[Software|standard software]]
| |
| *Help with computers managed by the IT department at UiB
| |
| *Solve or pass on issues in [https://hjelp.uib.no UiBhjelp]
| |
| *Supervise the printers (refill toner and paper)
| |
| | |
| ==What the IT-assistants will ''not'' help you with==
| |
| | |
| *Private computer equipment, other than connecting it to UiBs VPN network or using UiBs IT services
| |
| *Questions not assosiated with UiBs IT services, such as study guidance - though we may be able to direct you to other offices.
| |
| | |
| | |
| [[no:Brukerstøtte for studenter]]
| |
| | |
| | |
| [[Category:Support]]
| |
