User support for students: Difference between revisions

From IThelp
(Replaced content with "[https://hjelp.uib.no/solutions/open-knowledge-items/item/KI%200603/en/ Here is an overview where and when you as a student can get IT assistance.] [https://www.uib.no/en...")
Tag: Replaced
 
(34 intermediate revisions by 5 users not shown)
Line 1: Line 1:
== IT issues? ==
[https://hjelp.uib.no/solutions/open-knowledge-items/item/KI%200603/en/ Here is an overview where and when you as a student can get IT assistance.]


*'''The IT-assistants''' will primarily provide support to students. The location of the IT-assistants are listed below.
[https://www.uib.no/en/foremployees/77681/brita-helps-you Contact information and chat for the IT Service Desk BRITA.]
*'''Issue-tracker''' is used to [https://bs.uib.no register and follow up IT issues and questions] to the IT- assistants.
*'''Self service''' Check out  [https://it.uib.no/ it.uib.no] for information concerning UiBs IT-services.
*'''The more essential IT-services''' for students can be found on this  [https://it.uib.no/en/User_support_for_students page].
 
==Find an IT-assistant at these following locations==
 
 
{| class="wikitable" style="color:#black;"|; background-color:#e76700;" cellpadding="10"
|-
! scope="col" | Faculty
! scope="col" | Map key/legend <br> (See map below)
! scope="col" | Address
! scope="col" | Room Number
! scope="col" | Opening hours
|-
 
|-
| Faculty of Humanities
|40
| Sydnesplass 7
|  [http://bit.ly/2tByqNF HF-bygget, floor 1, room 119a]
| 0800-1800 mon.- fri.
|-
| The Arts Library
|37
| Haakon Sheteligs plass 7
|[http://bit.ly/2tBDQbs Haakon Sheteligs plass 7, room 124]
| 0800-1700 mon.-fri.
|-
| Faculty of Law
| 44
|Magnus Lagabøtes plass 1
| [http://bit.ly/2t24LQD The Foyer, floor 6, room 638 at the Information center]
| 0800-1800 mon.- fri.
|-
| Faculty of Arts, Music and Design
|
|Møllendalsveien 61
|Office location will be announced
|Opening hours will be announced
|-
| Faculty of Social Sciences
| 23
| Professor Keysers gate 1
| Ulrike Pihls house, fourth floor, room 412
| 0800 - 2000 mon.-fri.<br /> 1000-1800 sat.<br />1200-1900 sun.
|-
| The Social Sciences Library
| 18
| Fosswinckels gate 14
| Floor 2, room X
| 0800-1700 mon.-fri.
|-
| Faculty of Psychology
| 22
| Christiesgt. 12 
| [http://s.mazemap.com/2ssH6Vs Bjørn Christiansens hus, floor one, room 105 ]
| 0800-1800 mon.-fri.
|-
| Faculty of Math. and Nat. Sc.
| 8
| Allégt.41
| [http://bit.ly/2ot0rmZ Realfagbygget, room UF5b]
| 0800-1800 mon.-fri.
|-
| Faculty of Math. and Nat. Sc.
| 1
| Thormøhlensgt. 55
|  [http://s.mazemap.com/1Rv0lEr HIB, room 103N1 (within Datalab/Faklab 4)]
| 0800-1800 mon.-fri.
|-
| Faculty of Medicine.
| B
|
| [http://s.mazemap.com/2tTKblY BB-building, library, floor 3, room 3A112F]
| 0800-1800 mon.-fri.
|-
| Faculty of Medicine
| E
| Årstadveien 21
| [http://s.mazemap.com/2tTsZgi Odontologibygget, Information center, floor 3, room D03.523]
| 0800-1800 mon.-fri.
|-
|Faculty of Medicine
| D
|
| [http://s.mazemap.com/2tTVpqD Armauer Hansens hus, floor 3, room 104]
 
| 0800-1800 mon.-fri.
 
|}
 
 
[[Image:UiBkart.jpg|850px]]<br/>
 
==What the IT-assistants can help you with==
 
*Questions about IT issues concerning your studies
*All issues concerning PC labs, student printers and [[Services from the IT department|UiB's IT services]]
*Connecting private computers to the wireless network and printing services
*Basic help with [http://www.uib.no/en/node/97623 Mitt UiB], [https://webmail.uib.no/ Webmail], [https://sebra.uib.no/sebra/?lang=english Sebra] and [[Software|standard software]]
*Help with computers managed by the IT department at UiB
*Solve or pass on issues in [https://bs.uib.no Issue-tracker]
*Supervise the printers (refill toner and paper)
 
==What the IT-assistants will '''not''' help you with==
 
*Private computer equipment, other than connecting it to UiB's VPN network or using UiB's IT services
*Study guidance
*Support by telephone
*Questions not assosiated with UiB IT services
*Issues that require administrator rights on a UiB computer
 
[[no:Brukerstøtte for studenter]]
 
 
[[Category:Support]]

Latest revision as of 08:42, 13 June 2023