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| == IT issues? ==
| | [https://hjelp.uib.no/solutions/open-knowledge-items/item/KI%200603/en/ Here is an overview where and when you as a student can get IT assistance.] |
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| *'''The IT-assistants''' will primarily provide support to students. Where the IT-assistants are located is listed further down on this page.
| | [https://www.uib.no/en/foremployees/77681/brita-helps-you Contact information and chat for the IT Service Desk BRITA.] |
| *'''Issue-tracker''' is used to [https://bs.uib.no register and follow up IT issues and questions] to the IT- assistants
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| *'''Self service''' Check out the [https://it.uib.no/ it.uib.no] web pages for information concerning UiB IT-services.
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| ==Find an IT-assistant at these following locations==
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| You find reference in bold (numbers and letters) to the map below the table.
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| {| cellspacing="0" cellpadding="3" border="1"
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| | Faculty of Humanities
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| | '''40''' HF-building, room 5 in ground floor,
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| Sydnesplass 7
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| | Kl. 8-18 mon.-fri.
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| |-
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| | The Arts Library
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| | '''37''' Haakon Sheteligs plass 7
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| | Kl. 8-17 mon.-fri.
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| |-
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| | Faculty of Law
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| | '''44''' Information Centre
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| Magnus Lagabøtes plass 1
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| | Kl. 8-18 mon.-fri.
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| |-
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| | Faculty of Social Sciences
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| | '''23''' Ulrike Pihls house, room 412
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| Professor Keysers gate 1
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| | Kl. 8-20 mon.-fri.<br />Kl. 10-18 sat.<br />Kl. 12-19 sun.
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| |-
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| | The Social Sciences Library
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| | '''18''' Fosswinckels gate 14
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| | Kl. 8-17 mon.-fri.
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| | Faculty og Math. and Nat. Sc.
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| | '''8''' Realfagbygget, room [http://bit.ly/2ot0rmZ UF5b]
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| Allégt.41
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| | Kl. 8-18 mon.-fri.
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| | Fac. of Math. and Nat. Sc.
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| | '''1''' HIB, room [http://s.mazemap.com/1Rv0lEr 103N1] (beyond room 102N1)
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| Thormøhlensgt. 55
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| | Kl. 8-18 mon.-fri.
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| |-
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| | Fac. of Med. & Dent. And Fac. of Psych.
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| | '''B''' BB-building, library 3rd floor, room [https://use.mazemap.com/?v=1&sharepoitype=point&sharepoi=5.36219%2C60.37441%2C3&campusid=35&left=5.3615&right=5.3631&top=60.3751&bottom=60.3737 3A112F]
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| | Kl. 8-18 mon.-fri.
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| | Fac. of Med. & Dent.
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| | '''E''' Årstadveien 21, room 221
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| | Kl. 8-18 mon.-fri.
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| |Fac. of Med. & Dent.
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| | '''D''' AHH
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| | Kl. 8-18 mon.-fri.
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| | Fac. of Psychology
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| | '''22''' Christiesgt. 12, room 105'''
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| | Kl. 8-18 mon.-fri.
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| |}
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| [[Image:UiBkart.jpg|850px]]<br/>
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| ==What the IT-assistants can help you with==
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| *Questions about IT issues concerning your studies
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| *All issues about PC labs, student printers and [[Services from the IT department|UiB's IT services]]
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| *Connecting private computers to the wireless network and printing services
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| *Basic help with [https://wikihost.uib.no/uawiki/index.php/My_Space My Space], [https://webmail.uib.no/ Webmail], [https://sebra.uib.no/sebra/?lang=english Sebra] and [[Software|standard software]]
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| *Help with computers managed by the IT department at UiB
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| *Solve or pass on issues in [https://bs.uib.no Issue-tracker]
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| *Supervise the printers (refill toner and paper)
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| ==What the IT-assistants will '''not''' help you with==
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| *Private computer equipment, other than connecting it to UiB's VPN network or using UiB's IT services
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| *Study guidance
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| *Support by telephone
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| *Questions not assosiated with UiB IT services
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| *Issues that require administrator rights on a UiB computer
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| [[no:Brukerstøtte for studenter]]
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| [[Category:Support]]
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