Support for employees: Difference between revisions

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'''IT support for employees''' at [[UiB]] and [[Unifob]] is provided by BRITA, the IT departments service-desk for employees.  
'''BRITA is the IT division's service desk''' and common point of contact for all IT-related business (questions, incident reports, requests for installations etc., and other IT user support or operations issues).


'''IT user support in lecture rooms''' is provided by [[User_support_in_lecture_rooms|IT assistants]].


== Contact information==
''User support stations for students''' are located on the university campus. [[IT_assistants|Read more about places and opening hours.]]


* [https://bs.uib.no Register a request for IT support or other service]
== Contact the IT Service Desk BRITA==


* Call us at (+47) 55 58 47 00 (8:00 - 15:45)
* Register an issue: [https://hjelp.uib.no '''UiBhjelp''']
* Chat with us at '''[http://britachat.app.uib.no/ itchat.uib.no]''' (8:30 am - 3:00 pm all workdays)
* Call us '''(+47) 55 58 47 00''' (8 am-3:45 pm all workdays)
<!--* If you would like to meet us at the service desk, please make an appointment in advance -->
<!--**Street address: '''Nygårdsgaten 5, Shared Service Centre, 2. floor''', opening hours: 8 am-3:45 all workdays-->


* [[IT support for students|Students]] may contact [[PC helpers]] at the faculties' [[PC rooms]].
'''See also:'''


* [[User support in lecture rooms]]
* [[User support for students]]
* [https://sebra.uib.no/sebra/Password/chg_pwd?lang=english Change password or expired/forgotten password?]


The name BRITA is an abbreviation of Norwegian for:
[[no:Brukerstøtte for ansatte]]
 
User support (brukerstøtte) from the IT department (IT-avdelingen) for employees (ansatte).
 
 
== Before calling ==
 
Before you call our service desk we ask you to have this information available:
* Your UiB user name
* Your computer's name and IP adress: (for users  with UiB Windows computers: Start - Support - Show computerinfo)
* Your  computer's IP adress can also be found in the footer of [http://tjinfo.uib.no/ tjinfo.uib.no]
* If you already have an issue for the same problem, please report the issue number.


[[Category:Support]]
[[Category:Support]]

Revision as of 08:07, 31 December 2021

BRITA is the IT division's service desk and common point of contact for all IT-related business (questions, incident reports, requests for installations etc., and other IT user support or operations issues).

IT user support in lecture rooms is provided by IT assistants.

User support stations for students' are located on the university campus. Read more about places and opening hours.

Contact the IT Service Desk BRITA

  • Register an issue: UiBhjelp
  • Chat with us at itchat.uib.no (8:30 am - 3:00 pm all workdays)
  • Call us (+47) 55 58 47 00 (8 am-3:45 pm all workdays)

See also: