User support: Difference between revisions

From IThelp
No edit summary
(added chat)
 
(33 intermediate revisions by 7 users not shown)
Line 1: Line 1:
If you are not able to find a solution to your IT problem / question on the web:  
[[no: Brukerstøtte]]


* Students may contact [[PC helpers]] at the faculty's  PC rooms or register an issue at  https://bs.uib.no.
'''The IT department provides support for standardised IT services to students and staff, as well as guest lecturers in teaching rooms and auditoria.'''
* http://studentportal.uib.no/?mode=show_page&link_id=770&toplink_id=571


* Employees may call [[BRITA]] at (555) 84700 or register an issue in  https://bs.uib.no.
<onlyinclude><includeonly>
===[[User support]]===
[[File:Support-icon.png|right|Support|link=Support]]</includeonly>
*[[Support for employees|Employees]]
*[[IT for students|Students]]
*[[IT services for visitors|Visitors]]
*[[Lecture rooms at UiB|Lecture rooms]]
<includeonly>
</includeonly></onlyinclude>
*[[:Category:User guides|User guides]]
*[[:Category:FAQ|FAQs]]
*[[A-Z|A-Z, IT at UiB from A to Z]]
*[[:Category:Support|All support pages]]




Original text:
If you are not able to find a solution to your IT problem / question on the web:
== Support ==
If you do not find the IT help or information you need in our web pages, you  may contact our user support.


Please also note our service declaration.
* Students may contact [[IT-assistants]] or register an issue at  [https://hjelp.uib.no UiBhjelp].
* And/or see http://www.uib.no/education
* Chat with us at [https://britachat.app.uib.no itchat.uib.no]
* Call [[Support for employees|BRITA]] at (555) 84700 or register an issue at  [https://hjelp.uib.no UiBhjelp].


== Students ==
Students may report user support requests in two ways:


PC helpers at UiB's PC rooms: For information (in Norwegian)  about PC rooms, try the link in the bottom right menu in the IT information in UiBs public student portal.
[[Category:Support]]
or
Web: http:// bs.uib.no.
 
== Employees ==
 
Employees may contact our service desk BRITA:
 
* web: http:// bs.uib.no
or
* phone: +47 55 58 47 00
 
Note:  Before you call our service desk we ask you to have this information  available:
* Your UiB user name
* Your computer's name: (hint for users  with UiB Windows computers: START - SUPPORT - SHOW COMPUTER INFO)
* Your  computers IP adress: (See e.g. in the footer of this page.)
* If you  have already an issue for the same problem, please report the issue number from  last contact with us.

Latest revision as of 14:11, 1 April 2020


The IT department provides support for standardised IT services to students and staff, as well as guest lecturers in teaching rooms and auditoria.



If you are not able to find a solution to your IT problem / question on the web:

Retrieved from "https://ithelp.app.uib.no/index.php?title=User_support&oldid=6962"