User support for students: Difference between revisions

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== IT issues? ==
== IT issues? ==


*'''The IT-assistants''' will primarily provide support to students. The location of the IT-assistants are listed below.
You may contact IT user support in several ways:
*'''Issue-tracker''' is used to [https://bs.uib.no register and follow up IT issues and questions] to the IT- assistants.
 
* '''Chat'''' with us on [https://britachat.app.uib.no/ britachat.app.uib.no] (9 am-3 pm all workdays)
* Register an issue: [https://bs.uib.no '''Issue-tracker''']  
* Call us '''(+47) 55 58 47 00''' (8 am-3:45 pm all workdays)
* Meet us at one of the user support stations on campus (see below)
 
 
*'''Self service''' Check out  [https://it.uib.no/ it.uib.no] for information concerning UiBs IT-services.
*'''Self service''' Check out  [https://it.uib.no/ it.uib.no] for information concerning UiBs IT-services.
*'''The more essential IT-services''' for students can be found on this  [https://it.uib.no/en/User_support_for_students page].
*'''The most essential IT-services''' for students can be found on the page  [[User_support_for_students|User support for students]].


==Find an IT-assistant at these following locations==
==Meet IT user support at these following locations==




{| class="wikitable" style="color:#black;"|; background-color:#e76700;" cellpadding="10"
'''The number refers to the campus map below. Click the link for MazeMap reference!'''
|-
! scope="col" | Faculty
! scope="col" | Map key/legend <br> (See map below)
! scope="col" | Address
! scope="col" | Room Number
! scope="col" | Opening hours
|-


{| cellspacing="0" cellpadding="3" border="1"
|-
|-
| Faculty of Humanities
|Arts and Humanities Library<br />
|40
| '''37''' [https://s.mazemap.com/2MKd4qc Haakon Sheteligs plass 7]<br />
| Sydnesplass 7
| 10 am-2 pm Mon.-Fri.
|  [http://bit.ly/2tByqNF HF-bygget, floor 1, room 119a]
| 0800-1800 mon.- fri.
|-
| The Arts and Humanities Library
|37  
| Haakon Sheteligs plass 7
|[http://bit.ly/2tBDQbs Haakon Sheteligs plass 7, room 124]
| 0800-1700 mon.-fri.
|-
|-
| Faculty of Law
| Faculty of Law
| 44  
| '''44''' [https://s.mazemap.com/2MOR7q2 Jusbygget, 6. floor, room 638 near the Info center]
|Magnus Lagabøtes plass 1
| 10 am-2 pm Mon.-Fri.
| [http://bit.ly/2t24LQD The Foyer, floor 6, room 638 at the Information center]
| 0800-1800 mon.- fri.
|-
|-
| Faculty of Arts, Music and Design
| Bibliotek for samfunnsvitenskap og musikk
|
| '''44''' [https://s.mazemap.com/2MInDdd Fosswinckels gate 14, 2. floor]
|Møllendalsveien 61
| 10 am-2 pm Mon.-Fri.
|Office location will be announced
|Opening hours will be announced
|-
|-
| Faculty of Social Sciences
| Mathematics and Natural Sciences Library
| 23
| '''8''' [https://s.mazemap.com/2MINf9V Realfagbygget, near the south entrance, vis-a-vis the coffee bar]
| Professor Keysers gate 1
| 10 am-2 pm Mon.-Fri.
| Ulrike Pihls house, floor four, room 412
| 0800 - 2000 mon.-fri.<br /> 1000-1800 sat.<br />1200-1900 sun.
|-
|-
| The Social Sciences Library
| Medical Library  
| 18
| '''B''' [http://s.mazemap.com/2tTKblY BB-bygget, 3. floor, room 3A112F]
| Fosswinckels gate 14
| 10 am-2 pm Mon.-Fri.
| Floor 2, room X
| 0800-1700 mon.-fri.
|-
|-
| Faculty of Psychology
| Faculty for Arts, Music and Design
| 22
| [https://s.mazemap.com/2MON4cX KMD-bygget, Møllendalsveien 61, 4. floor.]
| Christiesgt. 12 
| 8 am-5 pm, Mon., Wed. and Fri.
| [http://bit.ly/2HtRrZ9 Bjørn Christiansens hus, floor one, room 102 ]
|}
| 0800-1800 mon.-fri.
|-
| Faculty of Math. and Nat. Sc.
| 8
| Allégt.41
| [http://bit.ly/2yq5oTC Realfagbygget, room UF5b]
| 0800-1800 mon.-fri.
|-
| Faculty of Math. and Nat. Sc.
| 1
| Thormøhlensgt. 55
| [http://s.mazemap.com/1Rv0lEr HIB, room 103N1 (within Datalab/Faklab 4)]
| 0800-1800 mon.-fri.
|-
| Faculty of Medicine.
| B
| Jonas Lies vei 91
| [http://s.mazemap.com/2tTKblY BB-building, library, floor 3, room 3A112F]
| 0800-1800 mon.-fri.
|-
| Faculty of Medicine
| E
| Årstadveien 21
| [http://s.mazemap.com/2tTsZgi Odontologibygget, Information center, floor 3, room D03.523]
| 0800-1800 mon.-fri.
|-
|Faculty of Medicine
| D
| Haukelandsveien 28
| [http://s.mazemap.com/2tTVpqD Armauer Hansens hus, floor 3, room 104]


| 0800-1800 mon.-fri.
'Duringthe summer holidays (ca 8 weeks) the IT assistants are off work. User support will not be fully operative during the first few weeks of the autumn term 2018. Please contact [[BRITA|the IT Service Desk BRITA]]. ''
 
|}




[[Image:UiBkart.jpg|1300px]]<br/>
[[Image:UiBkart.jpg|850px]]<br/>


==What the IT-assistants can help you with==
==What the IT-assistants can help you with==

Revision as of 12:06, 4 July 2018

IT issues?

You may contact IT user support in several ways:

  • Chat' with us on britachat.app.uib.no (9 am-3 pm all workdays)
  • Register an issue: Issue-tracker
  • Call us (+47) 55 58 47 00 (8 am-3:45 pm all workdays)
  • Meet us at one of the user support stations on campus (see below)


  • Self service Check out it.uib.no for information concerning UiBs IT-services.
  • The most essential IT-services for students can be found on the page User support for students.

Meet IT user support at these following locations

The number refers to the campus map below. Click the link for MazeMap reference!

Arts and Humanities Library
 37 Haakon Sheteligs plass 7
 10 am-2 pm Mon.-Fri.
Faculty of Law 44 Jusbygget, 6. floor, room 638 near the Info center 10 am-2 pm Mon.-Fri.
Bibliotek for samfunnsvitenskap og musikk 44 Fosswinckels gate 14, 2. floor 10 am-2 pm Mon.-Fri.
Mathematics and Natural Sciences Library 8 Realfagbygget, near the south entrance, vis-a-vis the coffee bar 10 am-2 pm Mon.-Fri.
Medical Library B BB-bygget, 3. floor, room 3A112F 10 am-2 pm Mon.-Fri.
Faculty for Arts, Music and Design KMD-bygget, Møllendalsveien 61, 4. floor. 8 am-5 pm, Mon., Wed. and Fri.

'Duringthe summer holidays (ca 8 weeks) the IT assistants are off work. User support will not be fully operative during the first few weeks of the autumn term 2018. Please contact the IT Service Desk BRITA.


UiBkart.jpg

What the IT-assistants can help you with

  • Questions about IT issues concerning your studies
  • All issues concerning PC labs, student printers and UiB's IT services
  • Connecting private computers to the wireless network and printing services
  • Basic help with Mitt UiB, Webmail, Sebra and standard software
  • Help with computers managed by the IT department at UiB
  • Solve or pass on issues in Issue-tracker
  • Supervise the printers (refill toner and paper)

What the IT-assistants will not help you with

  • Private computer equipment, other than connecting it to UiBs VPN network or using UiBs IT services
  • Study guidance
  • Support by telephone
  • Questions not assosiated with UiBs IT services
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