User support for students: Difference between revisions

From IThelp
Line 21: Line 21:
|40
|40
| Sydnesplass 7
| Sydnesplass 7
| Main building, room 5, first floor
| [http://bit.ly/2tByqNF HF-bygget, floor 1, room 119a]
| 0800-1800 mon.- fri.
| 0800-1800 mon.- fri.
|-
|-
Line 27: Line 27:
|37  
|37  
| Haakon Sheteligs plass 7
| Haakon Sheteligs plass 7
|
|[http://bit.ly/2tBDQbs Haakon Sheteligs plass 7, room 124]
| 0800-1700 mon.-fri.
| 0800-1700 mon.-fri.
|-
|-
Line 33: Line 33:
| 44  
| 44  
|Magnus Lagabøtes plass 1
|Magnus Lagabøtes plass 1
|Main building, Information Centre, room X
| [http://bit.ly/2t24LQD The Foyer, floor 6, room 638 at the Information center]
| 0800-1800 mon.- fri.
| 0800-1800 mon.- fri.
|-
|-
| Faculty of Arts, Music and Design
| Faculty of Arts, Music and Design
|
|
|
|Møllendalsveien 61
|
|Office location will be announced
|Opening hours will be announced
|-
|-
| Faculty of Social Sciences
| Faculty of Social Sciences
Line 50: Line 51:
| 18  
| 18  
| Fosswinckels gate 14
| Fosswinckels gate 14
| Second floor, room X
| Floor 2, room X
| 0800-1700 mon.-fri.
| 0800-1700 mon.-fri.
|-
|-
Line 56: Line 57:
| 22  
| 22  
| Christiesgt. 12   
| Christiesgt. 12   
| Bjørn Christiansens hus, first floor, room 105
| [http://s.mazemap.com/2ssH6Vs Bjørn Christiansens hus, floor one, room 105 ]
| 0800-1800 mon.-fri.
| 0800-1800 mon.-fri.
|-
|-
Line 62: Line 63:
| 8
| 8
| Allégt.41  
| Allégt.41  
| Realfagbygget, room [http://bit.ly/2ot0rmZ UF5b]  
| [http://bit.ly/2ot0rmZ Realfagbygget, room UF5b]  
| 0800-1800 mon.-fri.
| 0800-1800 mon.-fri.
|-
|-
Line 68: Line 69:
| 1  
| 1  
| Thormøhlensgt. 55
| Thormøhlensgt. 55
| HIB, room [http://s.mazemap.com/1Rv0lEr 103N1] (beyond room 102N1)
| [http://s.mazemap.com/1Rv0lEr HIB, room 103N1 (within Datalab/Faklab 4)]
| 0800-1800 mon.-fri.
| 0800-1800 mon.-fri.
|-
|-
| Faculty of Med. & Dent. And Fac. of Psych.
| Faculty of Medicine.
| B  
| B  
|
|
| BB-building, library 3rd floor, room [https://use.mazemap.com/?v=1&sharepoitype=point&sharepoi=5.36219%2C60.37441%2C3&campusid=35&left=5.3615&right=5.3631&top=60.3751&bottom=60.3737 3A112F]
| [http://s.mazemap.com/2tTKblY BB-building, library, floor 3, room 3A112F]
| 0800-1800 mon.-fri.
| 0800-1800 mon.-fri.
|-
|-
| Faculty of Med. & Dent.
| Faculty of Medicine
| E  
| E  
| Årstadveien 21
| Årstadveien 21
| room 221
| [http://s.mazemap.com/2tTsZgi Odontologibygget, Information center, floor 3, room D03.523]
| 0800-1800 mon.-fri.
| 0800-1800 mon.-fri.
|-
|-
|Faculty of Med. & Dent.
|Faculty of Medicine
| D  
| D  
|
|
| AHH
| [http://s.mazemap.com/2tTVpqD Armauer Hansens hus, floor 3, room 104]
 
| 0800-1800 mon.-fri.
| 0800-1800 mon.-fri.


Revision as of 10:09, 7 July 2017

IT issues?

  • The IT-assistants will primarily provide support to students. The location of the IT-assistants are listed below.
  • Issue-tracker is used to register and follow up IT issues and questions to the IT- assistants
  • Self service Check out it.uib.no for information concerning UiBs IT-services.

Find an IT-assistant at these following locations

Faculty Map key/legend
(See map below) 		Address Room Number Opening hours
Faculty of Humanities 40 Sydnesplass 7 HF-bygget, floor 1, room 119a 0800-1800 mon.- fri.
The Arts Library 37 Haakon Sheteligs plass 7 Haakon Sheteligs plass 7, room 124 0800-1700 mon.-fri.
Faculty of Law 44 Magnus Lagabøtes plass 1 The Foyer, floor 6, room 638 at the Information center 0800-1800 mon.- fri.
Faculty of Arts, Music and Design Møllendalsveien 61 Office location will be announced Opening hours will be announced
Faculty of Social Sciences 23 Professor Keysers gate 1 Ulrike Pihls house, fourth floor, room 412 0800 - 2000 mon.-fri.
1000-1800 sat.
1200-1900 sun.
The Social Sciences Library 18 Fosswinckels gate 14 Floor 2, room X 0800-1700 mon.-fri.
Faculty of Psychology 22 Christiesgt. 12 Bjørn Christiansens hus, floor one, room 105 0800-1800 mon.-fri.
Faculty of Math. and Nat. Sc. 8 Allégt.41 Realfagbygget, room UF5b 0800-1800 mon.-fri.
Faculty of Math. and Nat. Sc. 1 Thormøhlensgt. 55 HIB, room 103N1 (within Datalab/Faklab 4) 0800-1800 mon.-fri.
Faculty of Medicine. B BB-building, library, floor 3, room 3A112F 0800-1800 mon.-fri.
Faculty of Medicine E Årstadveien 21 Odontologibygget, Information center, floor 3, room D03.523 0800-1800 mon.-fri.
Faculty of Medicine D Armauer Hansens hus, floor 3, room 104 0800-1800 mon.-fri.


UiBkart.jpg

What the IT-assistants can help you with

  • Questions about IT issues concerning your studies
  • All issues about PC labs, student printers and UiB's IT services
  • Connecting private computers to the wireless network and printing services
  • Basic help with My Space, Webmail, Sebra and standard software
  • Help with computers managed by the IT department at UiB
  • Solve or pass on issues in Issue-tracker
  • Supervise the printers (refill toner and paper)


What the IT-assistants will not help you with

  • Private computer equipment, other than connecting it to UiB's VPN network or using UiB's IT services
  • Study guidance
  • Support by telephone
  • Questions not assosiated with UiB IT services
  • Issues that require administrator rights on a UiB computer
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