User support for students: Difference between revisions

From IThelp
Line 7: Line 7:
==Find an IT-assistant at these following locations==
==Find an IT-assistant at these following locations==


The letters and numbers formatted in bold, correspond with the letters and numbers located on the map below.


{| cellspacing="0" cellpadding="3" border="1"
{| class="wikitable" style="color:#black;"|; background-color:#e76700;" cellpadding="10"
|-
! scope="col" | Faculty
! scope="col" | Map key/legend <br> (See map below)
! scope="col" | Address
! scope="col" | Room Number
! scope="col" | Opening hours
|-
 
|-
| Faculty of Humanities
| Faculty of Humanities
| '''40''' HF-building, room 5 in ground floor,
|40
Sydnesplass 7
| Sydnesplass 7
| Kl. 8-18 mon.-fri.
| Main building, room 5, first floor
| 0800-1800 mon.- fri.
|-
|-
| The Arts Library
| The Arts Library
| '''37''' Haakon Sheteligs plass 7
|37  
| Kl. 8-17 mon.-fri.
| Haakon Sheteligs plass 7
|
| 0800-1700 mon.-fri.
|-
|-
| Faculty of Law
| Faculty of Law
| '''44''' Information Centre
| 44  
Magnus Lagabøtes plass 1
|Magnus Lagabøtes plass 1
| Kl. 8-18 mon.-fri.
|Main building, Information Centre, room X
| 0800-1800 mon.- fri.
|-
| Faculty of Arts, Music and Design
|
|
|
|-
|-
| Faculty of Social Sciences
| Faculty of Social Sciences
| '''23''' Ulrike Pihls house, room 412
| 23  
Professor Keysers gate 1
| Professor Keysers gate 1
| Kl. 8-20 mon.-fri.<br />Kl. 10-18 sat.<br />Kl. 12-19 sun.
| Ulrike Pihls house, fourth floor, room 412
| 0800 - 2000 mon.-fri.<br /> 1000-1800 sat.<br />1200-1900 sun.
|-
|-
| The Social Sciences Library
| The Social Sciences Library
| '''18''' Fosswinckels gate 14
| 18  
| Kl. 8-17 mon.-fri.
| Fosswinckels gate 14
| Second floor, room X
| 0800-1700 mon.-fri.
|-
|-
| Faculty og Math. and Nat. Sc.
| Faculty of Psychology
| '''8''' Realfagbygget, room [http://bit.ly/2ot0rmZ UF5b]
| 22
Allégt.41
| Christiesgt. 12 
| Kl. 8-18 mon.-fri.
| Bjørn Christiansens hus, first floor, room 105
| 0800-1800 mon.-fri.
|-
|-
| Fac. of Math. and Nat. Sc.
| Faculty of Math. and Nat. Sc.
| '''1''' HIB, room [http://s.mazemap.com/1Rv0lEr 103N1] (beyond room 102N1)
| 8
Thormøhlensgt. 55
| Allégt.41
| Kl. 8-18 mon.-fri.
| Realfagbygget, room [http://bit.ly/2ot0rmZ UF5b]  
| 0800-1800 mon.-fri.
|-
|-
| Fac. of Med. & Dent. And Fac. of Psych.
| Faculty of Math. and Nat. Sc.
| '''B''' BB-building, library 3rd floor, room [https://use.mazemap.com/?v=1&sharepoitype=point&sharepoi=5.36219%2C60.37441%2C3&campusid=35&left=5.3615&right=5.3631&top=60.3751&bottom=60.3737 3A112F]
| 1
| Kl. 8-18 mon.-fri.
| Thormøhlensgt. 55
| HIB, room [http://s.mazemap.com/1Rv0lEr 103N1] (beyond room 102N1)
| 0800-1800 mon.-fri.
|-
|-
| Fac. of Med. & Dent.
| Faculty of Med. & Dent. And Fac. of Psych.
| '''E''' Årstadveien 21, room 221
| B
| Kl. 8-18 mon.-fri.
|
| BB-building, library 3rd floor, room [https://use.mazemap.com/?v=1&sharepoitype=point&sharepoi=5.36219%2C60.37441%2C3&campusid=35&left=5.3615&right=5.3631&top=60.3751&bottom=60.3737 3A112F]
| 0800-1800 mon.-fri.
|-
|-
|Fac. of Med. & Dent.
| Faculty of Med. & Dent.
| '''D''' AHH
| E
| Kl. 8-18 mon.-fri.
| Årstadveien 21
| room 221
| 0800-1800 mon.-fri.
|-
|-
| Fac. of Psychology
|Faculty of Med. & Dent.
| '''22''' Christiesgt. 12,  room 105'''
| D
| Kl. 8-18 mon.-fri.
|
| AHH
| 0800-1800 mon.-fri.
 
|}
|}


Revision as of 15:09, 6 July 2017

IT issues?

  • The IT-assistants will primarily provide support to students. Where the IT-assistants are located is listed further down on this page.
  • Issue-tracker is used to register and follow up IT issues and questions to the IT- assistants
  • Self service Check out the it.uib.no web pages for information concerning UiB IT-services.

Find an IT-assistant at these following locations

Faculty Map key/legend
(See map below) 		Address Room Number Opening hours
Faculty of Humanities 40 Sydnesplass 7 Main building, room 5, first floor 0800-1800 mon.- fri.
The Arts Library 37 Haakon Sheteligs plass 7 0800-1700 mon.-fri.
Faculty of Law 44 Magnus Lagabøtes plass 1 Main building, Information Centre, room X 0800-1800 mon.- fri.
Faculty of Arts, Music and Design
Faculty of Social Sciences 23 Professor Keysers gate 1 Ulrike Pihls house, fourth floor, room 412 0800 - 2000 mon.-fri.
1000-1800 sat.
1200-1900 sun.
The Social Sciences Library 18 Fosswinckels gate 14 Second floor, room X 0800-1700 mon.-fri.
Faculty of Psychology 22 Christiesgt. 12 Bjørn Christiansens hus, first floor, room 105 0800-1800 mon.-fri.
Faculty of Math. and Nat. Sc. 8 Allégt.41 Realfagbygget, room UF5b 0800-1800 mon.-fri.
Faculty of Math. and Nat. Sc. 1 Thormøhlensgt. 55 HIB, room 103N1 (beyond room 102N1) 0800-1800 mon.-fri.
Faculty of Med. & Dent. And Fac. of Psych. B BB-building, library 3rd floor, room 3A112F 0800-1800 mon.-fri.
Faculty of Med. & Dent. E Årstadveien 21 room 221 0800-1800 mon.-fri.
Faculty of Med. & Dent. D AHH 0800-1800 mon.-fri.


UiBkart.jpg

What the IT-assistants can help you with

  • Questions about IT issues concerning your studies
  • All issues about PC labs, student printers and UiB's IT services
  • Connecting private computers to the wireless network and printing services
  • Basic help with My Space, Webmail, Sebra and standard software
  • Help with computers managed by the IT department at UiB
  • Solve or pass on issues in Issue-tracker
  • Supervise the printers (refill toner and paper)


What the IT-assistants will not help you with

  • Private computer equipment, other than connecting it to UiB's VPN network or using UiB's IT services
  • Study guidance
  • Support by telephone
  • Questions not assosiated with UiB IT services
  • Issues that require administrator rights on a UiB computer
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