User support: Difference between revisions
Started converting English pages to translation from Norwegian. Some info needs to be moved and some linked to pages need to be made, as well as templates. |
Changed header on transcluded info + a bit more translation |
||
| Line 6: | Line 6: | ||
<onlyinclude> | <onlyinclude> | ||
<includeonly>===[[ | <includeonly>===[[Support]]===</includeonly> | ||
*[[IT support for employees|Employees]] | *[[IT support for employees|Employees]] | ||
*[[IT support for students|Students]] | *[[IT support for students|Students]] | ||
| Line 12: | Line 12: | ||
* [[Teaching rooms at UiB|Teaching rooms]] | * [[Teaching rooms at UiB|Teaching rooms]] | ||
<includeonly> | <includeonly> | ||
<div class="lesmer">[[ | <div class="lesmer">[[Support|» Read more]]</div></includeonly></onlyinclude> | ||
*[[:Category:User manuals|User manuals]] | *[[:Category:User manuals|User manuals]] | ||
*[[:Category: | *[[:Category:FAQ|FAQs]] | ||
*[[A-Z|A-Z, IT at UiB from A to Z]] | *[[A-Z|A-Z, IT at UiB from A to Z]] | ||
*[[:Category:IT support|All support pages]] | *[[:Category:IT support|All support pages]] | ||
Revision as of 10:48, 2 March 2010
The IT department provides support for standardized IT services to students and staff, as well as guest lecturers in classrooms.
If you are not able to find a solution to your IT problem / question on the web:
- Students may contact PC helpers at the faculty's PC rooms or register an issue at https://bs.uib.no.
- http://studentportal.uib.no/?mode=show_page&link_id=770&toplink_id=571
- Employees may call Brita at (555) 84700 or register an issue in https://bs.uib.no.
Original text (with some small changes):
Support
If you do not find the IT help or information you need in our web pages, you may contact our user support.
Please also note our service declaration.
Students
Students may report user support requests in two ways:
PC helpers at UiB's PC rooms: For information (in Norwegian) about PC rooms, try the link in the bottom right menu in the IT information in UiBs public student portal. or Web: http:// bs.uib.no.
Employees
Employees may contact our service desk BRITA:
- web: http:// bs.uib.no
or
- phone: +47 55 58 47 00
Note: Before you call our service desk we ask you to have this information available:
- Your UiB user name
- Your computer's name: (hint for users with UiB Windows computers: START - SUPPORT - SHOW COMPUTER INFO)
- Your computers IP adress: Check out: http://www.whatismyip.com
- If you have already an issue for the same problem, please report the issue number from last contact with us.
