Support for employees: Difference between revisions
From IThelp
m Changed a few links. Students now points to "User support for students". PC rooms is no longer a link (it pointed to a non-existing link). |
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* Call us at (+47) 55 58 47 00 (8:00 - 15:45) | * Call us at (+47) 55 58 47 00 (8:00 - 15:45) | ||
* [[User support for students|Students]] may contact [[ | * [[User support for students|Students]] may contact [[IT-assistants]]. | ||
Revision as of 07:10, 11 July 2013
IT support for employees at UiB and Unifob is provided by BRITA, the IT department's service desk for employees.
We recommend navigating or searching for a solution to your problem or question.
Please also note our service declaration.
Contact information
- Call us at (+47) 55 58 47 00 (8:00 - 15:45)
- Students may contact IT-assistants.
Before calling
Before you call our service desk we ask you to have this information available:
- Your UiB user name
- Your computer's name and IP adress: (for users with UiB Windows computers: Start - Support - Show Computer Info)
- Your computer's IP adress can also be found in the footer of tjinfo.uib.no
- The issue number, if you already have an issue for the same problem
What is BRITA
The name BRITA is an abbreviation of Norwegian for:
User support (brukerstøtte) from the IT department (IT-avdelingen) for employees (ansatte).
The services from BRITA include:
- support on UiB technical equipment
- installation or reinstallation of UiB PCs
- adding available software on UiB PCs
- answering or forwarding questions or requests regarding UiB IT services
See the service declaration for full details.
